Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Wolak

Chicago,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals with outstanding service skills and relationship-building strengths while also obtaining in-depth understanding of sales strategy and merchandising techniques.

Overview

2
2
years of professional experience

Work History

Lead Host

Longhorn Steakhouse
09.2022 - 08.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Trained 10 new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customer questions about hours, seating, and menu information.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Seated patrons based on guest preferences and seating availability.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Opened and closed seating sections according to volume of guests.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Advised customers about special offerings and menu items to help drive sales.
  • Completed daily side work and opening and closing duties without fail.
  • Supported needs of 15 person wait staff who attended to specific needs of countless customers daily with social relevancy and intentionality

Retail Associate

Retro Active Pt. 2
05.2022 - 07.2022
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Promoted offerings by expression passion for company brand, products, services and solutions to customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Utilized upselling techniques to promote additional products and increase sales.

Elementary Religious Camp Teacher

Ekklesia Christian Church
06.2021 - 08.2021
  • Led groups of children safely through variety of camp activities.
  • Helped to maintain fun and interactive classroom.
  • Created and implemented hands-on activities that enhanced children's learning.
  • Documented and shared special moments and important milestones with children.
  • Demonstrated knowledge of developmentally appropriate practices.
  • Met needs of different students by adapting teaching materials and methods.
  • Prepared meals and snacks, fed children and modeled appropriate table manners.
  • Monitored student progress and provided individualized instruction to meet student needs and goals.
  • Provided feedback, guidance and support to students on participation and performance.
  • Organized activities to promote learning and increase student enjoyment.
  • Collaborated with colleagues to share ideas and resources to enhance student experience and success.
  • Conducted classes and workshops for students on special topics of interest.

Education

High School Diploma -

Carolina Forest High School
Myrtle Beach, SC
06.2023

Skills

  • Active Listening and Communication
  • Stress Management
  • Safe Work Practices
  • Sales and Marketing
  • Works Well Under Pressure
  • Creative and Effective Decision Making
  • Superb and Reliable Experience in Leadership
  • Effective Time Management
  • Excellent Work Ethic

Timeline

Lead Host

Longhorn Steakhouse
09.2022 - 08.2023

Retail Associate

Retro Active Pt. 2
05.2022 - 07.2022

Elementary Religious Camp Teacher

Ekklesia Christian Church
06.2021 - 08.2021

High School Diploma -

Carolina Forest High School

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Olivia Wolak