Olivia Woods
Minneapolis,MN
Overview
3
3
years of professional experience
Work History
Team Trainer
Taco Bell
06.2023 - 11.2023
- Enhanced team productivity by implementing effective training programs and monitoring progress.
- Developed comprehensive training materials for new hires, ensuring a smooth onboarding process.
- Reduced employee turnover rate by providing consistent support and feedback to team members.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
Cashier
Holiday Gas Station
06.2022 - 06.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisting in daily cleaning tasks, car wash responsibilities and keeping the shelves stocked.
- Handled customer complaints and resolutions.
Shift Leader
Caribou Coffee
09.2021 - 05.2022
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Assisted in unloading the delivery truck and maintaining inventory in the store.
- Responsible for counting the safe and registers using cash-handling skills.
Seasonal Deliveries Associate
Home Depot
03.2021 - 07.2021
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Completing orders throughout the store and mainly lumber department on time and packaging orders out to be delivered.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Pre-Hearing Case Manager
Premier Disability Services LLC
01.2021 - 03.2021
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Provided communication for clients to SSA and DDS helping them regarding their applications and setting up conference calls.
- Helping clients fill out applications for Social Security online.
Education
No Degree - Psychology
North Hennepin Community College
Minneapolis, MNSkills
- Compliance Standards
- Performance Monitoring
- New Employee Training
- Customer Communication Skills
- Problem-Solving
- Reliability
- Loading and Unloading
- Cleaning
- Food Safety
- Order picking
Timeline
Team Trainer
Taco Bell
06.2023 - 11.2023
Cashier
Holiday Gas Station
06.2022 - 06.2023
Shift Leader
Caribou Coffee
09.2021 - 05.2022
Seasonal Deliveries Associate
Home Depot
03.2021 - 07.2021
Pre-Hearing Case Manager
Premier Disability Services LLC
01.2021 - 03.2021
No Degree - Psychology
North Hennepin Community College