Overview
Work History
Education
Skills
Timeline
Generic

Olivia Woods

Minneapolis,MN

Overview

3
3
years of professional experience

Work History

Team Trainer

Taco Bell
06.2023 - 11.2023
  • Enhanced team productivity by implementing effective training programs and monitoring progress.
  • Developed comprehensive training materials for new hires, ensuring a smooth onboarding process.
  • Reduced employee turnover rate by providing consistent support and feedback to team members.
  • Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.

Cashier

Holiday Gas Station
06.2022 - 06.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Assisting in daily cleaning tasks, car wash responsibilities and keeping the shelves stocked.
  • Handled customer complaints and resolutions.

Shift Leader

Caribou Coffee
09.2021 - 05.2022
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Assisted in unloading the delivery truck and maintaining inventory in the store.
  • Responsible for counting the safe and registers using cash-handling skills.

Seasonal Deliveries Associate

Home Depot
03.2021 - 07.2021


  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Completing orders throughout the store and mainly lumber department on time and packaging orders out to be delivered.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Pre-Hearing Case Manager

Premier Disability Services LLC
01.2021 - 03.2021
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Provided communication for clients to SSA and DDS helping them regarding their applications and setting up conference calls.
  • Helping clients fill out applications for Social Security online.

Education

No Degree - Psychology

North Hennepin Community College
Minneapolis, MN

Skills

  • Compliance Standards
  • Performance Monitoring
  • New Employee Training
  • Customer Communication Skills
  • Problem-Solving
  • Reliability
  • Loading and Unloading
  • Cleaning
  • Food Safety
  • Order picking

Timeline

Team Trainer

Taco Bell
06.2023 - 11.2023

Cashier

Holiday Gas Station
06.2022 - 06.2023

Shift Leader

Caribou Coffee
09.2021 - 05.2022

Seasonal Deliveries Associate

Home Depot
03.2021 - 07.2021

Pre-Hearing Case Manager

Premier Disability Services LLC
01.2021 - 03.2021

No Degree - Psychology

North Hennepin Community College

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Olivia Woods