Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

OLIVIA WRIGHT COSCIA

Athol,MA

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, notably at Dollar Tree, where strategic planning and effective team collaboration led to significant business growth. Skilled in inventory control and customer service, adept at fostering relationships and solving complex problems. Achieves goals through innovative sales strategies and a commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience
2
2
Certifications

Work History

Preschool Assistant Teacher

MOC CHILDCARE/ HEADSTART SERVICES
Winchendon, MA
09.2022 - Current
  • Enhanced classroom management skills, creating a positive learning environment for students.
  • Organized snack time and nap hours.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Supported children''s social and emotional growth by implementing creative play opportunities and group activities.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.
  • Taught children with creative approaches, methods, and techniques.
  • Supervised children during in-classroom activities and on playground.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Ensured a safe and nurturing environment for all students by adhering to preschool policies and procedures.
  • Promoted language development in students by engaging them in conversations, reading stories, and teaching songs related to various themes.
  • Prepared for lessons by gathering educational materials and setting up equipment.
  • Communicated with parents to inform about child's progress and classroom behavior.
  • Established strong relationships with families by actively participating in school events such as open houses and parent-teacher conferences.
  • Encouraged children to interact with each other and participate in group activities.
  • Collaborated with fellow teachers to develop strategies for promoting inclusive educational practices within the classroom.
  • Evaluated the success of lesson plans by closely monitoring student comprehension and adjusting teaching strategies as needed.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Developed a keen understanding of each child''s unique interests, using this knowledge to create tailored learning experiences that resonated with individual students.
  • Provided individualized attention to students who required additional support in meeting academic goals.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Demonstrated flexibility when adapting lesson plans based on individual student needs or unexpected circumstances within the classroom setting.
  • Served as an empathetic listener and problem solver when addressing student concerns or conflicts that arose within the classroom.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Increased parent involvement through regular communication about their child''s achievements and areas needing improvement.
  • Aided students'' physical development through daily outdoor playtime activities designed to promote gross motor skill growth.
  • Maintained accurate records of each student''s progress, sharing updates with parents during conferences.
  • Improved student engagement by incorporating interactive activities and hands-on learning experiences in lesson plans.
  • Assessed student performance to evaluate progress and development.
  • Contributed ideas for classroom decorations that fostered creativity and imagination among young learners.
  • Engaged and entertained children through recreational and educational activities.
  • Assisted lead teacher in developing age-appropriate curriculum to support child development milestones.
  • Assessed student progress and provided feedback on educational development.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Monitored classroom to verify safe and secure environment.
  • Created safe and nurturing learning environment for preschoolers.
  • Implemented effective behavior management techniques aimed at encouraging positive behaviors while discouraging undesirable ones.
  • Utilized creative teaching strategies to engage students in classroom.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Modeled positive behavior and communication skills for students.
  • Established positive relationships with students and families.
  • Developed innovative activities to engage young children in learning process.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Organized and supervised large and small group activities.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Incorporated music, art and literature into curriculum.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Encouraged use of technology to support student learning.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Developed and implemented behavior management plans.

Nutrition Service Aide

MOC CHILDCARE/ HEADSTART SERVICES
Winchendon, Massachusetts
06.2022 - Current
  • Assisted in reducing food waste by portioning meals accurately and efficiently based on patients'' needs.
  • Maintained accuracy in meal tray assembly, ensuring consistency in compliance with patients'' dietary requirements.
  • Demonstrated flexibility by adapting swiftly to changing schedules or dietary requests from patients while consistently delivering high-quality service.
  • Ensured continuous quality improvement through regular monitoring of patient feedback and implementing necessary changes in response to their needs.
  • Contributed to department goals by maintaining a clean and organized kitchen workspace, facilitating efficient operations.
  • Strengthened departmental knowledge by participating in ongoing training opportunities related to nutrition, food safety, and customer service.
  • Supported the healthcare facility''s mission by consistently delivering exceptional nutrition service that contributed to overall patient wellbeing.
  • Streamlined meal delivery process for improved efficiency, ensuring timely distribution of meals across the healthcare facility.
  • Promoted a positive dining experience for patients through attentive customer service and effective problem resolution.
  • Upheld strict confidentiality standards when handling sensitive patient information to maintain trust within the healthcare environment.
  • Contributed to the creation of a positive dining atmosphere by engaging with patients in a polite and respectful manner, ensuring their comfort and satisfaction.
  • Improved patient satisfaction by providing timely and accurate meal service according to dietary restrictions.
  • Assisted with preparation and serving of food in line with established nutrition guidelines.
  • Maintained food and sanitation standards to prevent food-borne illness and promote health.
  • Actively monitored food temperature throughout storage, preparation, and delivery processes to maintain food safety standards and prevent potential health risks.
  • Facilitated smooth operation of the nutrition department by managing inventory levels and preparing necessary supplies for daily use.
  • Provided compassionate assistance to patients with physical limitations, assisting them during mealtimes as required.
  • Optimized workflow efficiency with proactive maintenance of kitchen equipment, minimizing potential downtime or disruptions in service.
  • Increased patient safety by adhering to strict sanitation guidelines during meal preparation and service.
  • Collaborated with interdisciplinary teams to provide individualized care, promoting overall patient wellbeing.
  • Enhanced team communication by actively participating in staff meetings and sharing valuable feedback regarding nutrition services improvements.
  • Supported dietitians with gathering and documenting patient information to aid in creating personalized nutrition plans.
  • Assisted with developing and implementing budget and resource allocation plans to promote cost-effectiveness and efficiency.
  • Collaborated with healthcare professionals to provide optimal nutritional care for patients.
  • Monitored patient progress, documenting changes in health status and nutritional status.
  • Monitored food intake and evaluated nutritional status to identify areas of concern and respond promptly.
  • Developed and implemented community nutrition program to improve health outcomes and prevent disease.
  • Developed nutrition plans addressing individual patient diabetes and food allergies.
  • Assessed calories, sodium, sugar, and other nutrition data to oversee patients' diets.
  • Assisted patients clients with mean plan development, addressing individualized dietary requirements.
  • Assessed nutrition needs to determine best intervention and care.
  • Developed nutrition-related policies and procedures to facilitate compliance with regulatory standards.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Cleaned and organized kitchen, dining and service areas.
  • Provided support to individuals with special dietary need to meet unique nutritional requirements.
  • Evaluated and revised menus to incorporate variety and meet evolving needs and preferences.
  • Provided nutritional counseling to patients and families to improve overall health and wellbeing.
  • Developed specialized nutrition plans for patients with chronic health conditions to improve health outcomes.
  • Monitored food quality and freshness throughout day.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Adjusted food preparation methods in accordance with customer requests.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.

Retail Sales Manager

Dollar Tree Stores
Athol, MA
10.2021 - 02.2022
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Created employee schedules to align coverage with forecasted demands.
  • Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
  • Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed sales incentives that motivated team members to reach their full potential, resulting in higher overall performance for the store.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
  • Ensured compliance with all state employment laws by staying up-to-date on regulations affecting hiring practices, payroll standards, benefits administration, and more.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Implemented loss prevention strategies which reduced shrinkage rates significantly over time.
  • Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
  • Negotiated favorable pricing terms with vendors while maintaining positive relationships, allowing for better profit margins without sacrificing quality.
  • Collaborated with other department managers to create a cohesive in-store experience that maximized cross-selling opportunities between departments.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Built relationships with customers and community to establish long-term business growth.
  • Implemented systems and procedures to increase sales.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
  • Supported executive and marketing departments in promotional asset development, material deadlines, and product approvals.

Sales Associate

Walgreens
Fitchburg, MA
06.2020 - 01.2021
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Recommended complementary purchases to customers, increasing revenue.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.

Operations Manager

Dollar Tree
Fallon, Nevada
01.2019 - 04.2019
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Increased profit by streamlining operations.
  • Implemented quality control systems that boosted overall product consistency and reliability.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Analyzed and reported on key performance metrics to senior management.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Developed and maintained relationships with external vendors and suppliers.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Devised processes to boost long-term business success and increase profit levels.
  • Implemented new inventory management system to optimize stock levels and reduce waste.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Sales Associate

Dollar Tree
Fallon, Nevada
01.2019 - 02.2019
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

FRG VICE PRESIDENT

Department Of The Navy
Virginia Beach, Virginia
07.2016 - 03.2017
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Identified opportunities to improve business process flows and productivity.
  • Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
  • Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
  • Evaluated product development strategies and prepared alternative approaches to goal achievement.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Led development of strategic marketing plans to raise awareness and drive sales growth.
  • Established performance goals for department and provided methods for reaching milestones.
  • Established performance goals for department and outlined processes for achievement.
  • Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.

In-Home Nanny

Private Residence
Virginia Beach, Virginia
05.2016 - 02.2017
  • Supported families by managing household tasks such as laundry, light cleaning, and errand running.
  • Provided overnight care during family vacations or business trips, ensuring a seamless transition for the children.
  • Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
  • Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
  • Maintained open communication with parents to discuss progress, challenges, and goals for the children.
  • Encouraged creativity through arts and crafts projects fostering fine motor skill development.
  • Collaborated with parents on establishing routines that fostered independence and self-discipline in children.
  • Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
  • Assisted in implementing sleep routines leading to improved restfulness for both children and parents.
  • Adapted childcare approach according to each child''s unique personality traits, ensuring personalized care.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Fostered a love of learning through interactive educational activities helping children develop curiosity and critical thinking skills.
  • Aided in cognitive development by incorporating educational games and activities into daily routines.
  • Improved children''s social skills by organizing playdates and group outings.
  • Supported potty training process using gentle encouragement techniques leading to successful milestones achievements.
  • Facilitated conflict resolution among siblings to promote healthy relationships within the family unit.
  • Promoted healthy eating habits with nutritious meal planning and preparation, resulting in balanced diets.
  • Implemented creative learning strategies to assist with homework completion, enhancing academic performance.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
  • Assisted children with homework assignments and special projects across different subjects.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Safeguarded children during travel by adhering to car seat safety guidelines and maintaining vigilance during outings.
  • Assisted in developing motor skills through engaging physical activities tailored to each child''s abilities.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Worked with children to enforce safe living habits such as asking for help, crossing street safely and avoiding contact with unsafe objects.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Taught children everyday skills and language.
  • Played games, worked on puzzles, and read books to young children.
  • Involved children in caring for household pets and chores.
  • Drove children to dance, cheer, and sports practices.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Coordinated playdates and outings to meet children's physical and social needs.
  • Assisted with light housekeeping duties as well as running errands.
  • Monitored children's play activities to verify safety.
  • Encouraged children to be understanding and patient with others.
  • Taught children basic life skills, manners and personal hygiene.
  • Organized different types of activities to enhance physical and intellectual development.

Sales Consultant Representative

Mary Kay
09.2012 - 09.2013
  • Collaborated with team members to achieve monthly and quarterly sales targets consistently.
  • Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
  • Increased sales revenue by implementing effective sales strategies and building strong client relationships.
  • Developed a deep understanding of industry trends and competitor offerings to provide effective solutions for clients'' unique challenges.
  • Mentored junior sales representatives, sharing best practices and providing guidance for professional growth.
  • Participated in weekly meetings with management to report on sales progress, discuss strategies for improvement, or highlight successes achieved during the period.
  • Created tailored proposals for prospective clients that showcased the benefits of partnering with our organization over competitors.
  • Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
  • Adapted communication styles and approaches based on varying client personalities, ensuring a comfortable rapport that facilitated successful negotiations.
  • Worked closely with marketing teams to align sales initiatives and promotional materials to maximize overall results.
  • Attended trade shows and conferences to represent the company professionally while expanding industry knowledge and connections.
  • Leveraged social media platforms to promote products and engage with potential customers, resulting in higher brand visibility online.
  • Provided valuable feedback from customers to relevant departments within the organization for continuous product improvement efforts.
  • Assisted in the development of sales presentations, effectively communicating the value proposition to prospective clients.
  • Streamlined internal processes by utilizing CRM software to track leads, manage client information, and monitor sales progress.
  • Expanded the client base by identifying new opportunities through market research and networking events.
  • Boosted company reputation through exceptional customer service, resulting in increased repeat business.

Sales Associate

Express Clothing
Fort Myers, Florida
10.2011 - 07.2012
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.

Catering Assistant

Moes Southwestern Grill
02.2008 - 11.2010
  • Maintained flexible work schedule to meet event needs.
  • Collaborated with team members to execute seamless catering events for clients.
  • Monitored food preparation to determine correct temperature and proper cooking before serving.
  • Arranged furniture and added decorations to assist in setting up for catering events.
  • Implemented creative solutions for managing space constraints at various event locations, maximizing efficiency and guest satisfaction.
  • Oversaw catering orders to verify accuracy and completeness.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Inspected catering equipment and utensils regularly to manage wear and tear.
  • Liaised with suppliers to acquire fresh produce, high quality and sufficient stock for events.
  • Trained new Catering Assistants on company policies and procedures, fostering a cohesive team environment.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
  • Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
  • Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
  • Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
  • Achieved cost savings by negotiating deals with vendors and suppliers without compromising quality standards.
  • Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
  • Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Developed customized menus for clients based on dietary needs and preferences, resulting in positive feedback.
  • Assisted in resolving any unforeseen issues that arose during events, mitigating negative impacts on client experience.
  • Handled logistics related to transportation of equipment and materials between venues, ensuring punctual arrival at event sites.
  • Developed menus for special occasions and catered events to match theme and requirements of clients.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Enhanced customer satisfaction by providing exceptional catering services at various events.
  • Created visually appealing buffet displays that attracted positive attention from event attendees.
  • Participated in post-event evaluations to identify areas of improvement for future catering assignments.

Restaurant Waiter

GUEROS TACO DINER
03.2005 - 02.2008
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Adhered to company guidelines and safety protocols for proper food handling and presentation.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
  • Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Informed customers about daily and seasonal specials.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Processed orders and sent to kitchen employees for preparation.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Met with chef to review daily specials and menu changes.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Trained new servers on restaurant policies and procedures.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Education

EARLY CHILDHOOD EDUCATION CERTIFICATION - EARLY CHILDHOOD EDUCATION/DEVELOPMENT

Fisher College
Boston, MA
05.2001 -

REALTOR - Real Estate

FREEDOM TRAIL REALTY SCHOOL
Boston, MA
05.2001 -

Physical Therapy (Pre-Physical Therapy)

EDISON STATE COLLEGE
Fort Myers, FL
08.2011

High School Diploma -

RONALD REGAN HIGH SCHOOL
San Antonio, TX
05.2001 -

Skills

Creative Teaching Strategies

Outdoor Play Supervision

Social Skills Promotion

Health and safety

Food safety knowledge

Maintaining cleanliness

Feeding Assistance

Patient Communication

Menu development

Healthcare Regulations Compliance

Retail Operations

Strategic Planning

Management

Customer Service

Financial Reporting

Store Opening and Closing

Product Sales

Sales Development

Listening Skills

Inventory Control

Business Development

Multi-tasking strength

Payment Processing

Upselling

Time Management

Contract Preparation

Promotional support

Relationship Building

Problem-solving skills

Client Account Management

Order Processing

Problem-Solving

Cash Handling

Verbal/written communication

Reliable and punctual

Excellent people skills

Sales expertise

Sales Strategies

Goal-Oriented

Client Service

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.

Certification

EARLY CHILDHOOD EDUCATION CERTIFICATION

Timeline

Preschool Assistant Teacher

MOC CHILDCARE/ HEADSTART SERVICES
09.2022 - Current

Nutrition Service Aide

MOC CHILDCARE/ HEADSTART SERVICES
06.2022 - Current

EARLY CHILDHOOD EDUCATION CERTIFICATION

01-2022

BASIC LIFE SAVING/ CPR

01-2022

Retail Sales Manager

Dollar Tree Stores
10.2021 - 02.2022

Sales Associate

Walgreens
06.2020 - 01.2021

Operations Manager

Dollar Tree
01.2019 - 04.2019

Sales Associate

Dollar Tree
01.2019 - 02.2019

FRG VICE PRESIDENT

Department Of The Navy
07.2016 - 03.2017

In-Home Nanny

Private Residence
05.2016 - 02.2017

Sales Consultant Representative

Mary Kay
09.2012 - 09.2013

Sales Associate

Express Clothing
10.2011 - 07.2012

Catering Assistant

Moes Southwestern Grill
02.2008 - 11.2010

Restaurant Waiter

GUEROS TACO DINER
03.2005 - 02.2008

EARLY CHILDHOOD EDUCATION CERTIFICATION - EARLY CHILDHOOD EDUCATION/DEVELOPMENT

Fisher College
05.2001 -

REALTOR - Real Estate

FREEDOM TRAIL REALTY SCHOOL
05.2001 -

High School Diploma -

RONALD REGAN HIGH SCHOOL
05.2001 -

Physical Therapy (Pre-Physical Therapy)

EDISON STATE COLLEGE

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OLIVIA WRIGHT COSCIA