Olivia yarber
Pace
Summary
Dynamic server with extensive experience at Saltgrass Steakhouse, excelling in customer service and team collaboration. Proven ability to enhance guest experiences through effective communication and upselling techniques. Skilled in point-of-sale systems and cash handling, consistently achieving high customer satisfaction in fast-paced environments. Strong work ethic and commitment to performance improvement.
Overview
12
12
years of professional experience
Work History
Server
Flatheads and Bottomfeeders Steaks and Seafood
Woolmarket
04.2025 - 08.2025
- Processed orders accurately and efficiently using point-of-sale system.
- Assisted guests with menu selections and answered questions about ingredients.
- Provided exceptional customer service in a fast-paced dining environment.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer complaints calmly and professionally to ensure satisfaction.
- Collaborated with team members to create a positive work atmosphere.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Explained menu items, describing ingredients and cooking methods upon request.
Server/Trainer
Saltgrass Steakhouse
Biloxi
01.2021 - 02.2025
- Trained new servers on menu items and service protocols.
- Conducted role-playing exercises to enhance customer service skills.
- Observed server performance and provided constructive feedback.
- Fostered a positive team environment through encouragement and support.
- Provided exceptional service to high volume of daily customers.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Instructed new staff members on food handling procedures and service techniques.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Worked directly with servers for many shifts during training process.
- Calculated charges, issued table checks, and collected payments from customers.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Created detailed instructional documentation for use in both classroom and online settings.
- Updated training materials and manuals to reflect current menu offerings and service procedures.
Server
Ruby Tuesday
Diberville
12.2018 - 03.2020
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and answered questions about ingredients.
- Processed orders accurately and efficiently using point-of-sale system.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer complaints calmly and professionally to ensure satisfaction.
- Upsold daily specials to enhance guest experience and boost sales.
- Collaborated with team members to create a positive work atmosphere.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Server/Trainer Assistant
Bufallo Wild Wings
Diberville
06.2013 - 12.2018
- Trained new servers on menu items and service standards.
- Coordinated training schedules for staff and management teams.
- Demonstrated effective customer service techniques to enhance guest experiences.
- Assisted in developing training materials for ongoing employee education.
- Provided feedback to management regarding server performance and training needs.
- Facilitated role-playing exercises to improve server communication skills.
- Monitored service flow during shifts to ensure adherence to standards.
- Supported team members in resolving customer inquiries and complaints efficiently.
- Provided exceptional service to high volume of daily customers.
- Provided one-on-one support to ensure successful completion of training objectives.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Worked directly with servers for many shifts during training process.
- Calculated charges, issued table checks, and collected payments from customers.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Provided exceptional customer service in a fast-paced dining environment.
- Processed orders accurately and efficiently using point-of-sale system.
Education
Associate of Science - Sonography
Pensacola State College
Pensacola05-2029
High School Diploma -
St. Martin High School
Ocean Springs, MS05-2014
Skills
- Customer service
- Team collaboration
- Time management
- Positive guest interactions
- Task prioritization
- Hospitality service expertise
- Multitasking and organization
- Point-of-sale system
- Strong work ethic
- Cash handling
- Calm demeanor
- Memory retention
- Performance improvement
Timeline
Server
Flatheads and Bottomfeeders Steaks and Seafood
04.2025 - 08.2025
Server/Trainer
Saltgrass Steakhouse
01.2021 - 02.2025
Server
Ruby Tuesday
12.2018 - 03.2020
Server/Trainer Assistant
Bufallo Wild Wings
06.2013 - 12.2018
Associate of Science - Sonography
Pensacola State College
High School Diploma -
St. Martin High School
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