Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Ybanez

Corpus Christi,TX

Summary

Encouraging logical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills in any conditions of service and work. In addition to using independent decision-making skills and having sound judgment to positively impact company and community success. Dedicated to applying training, monitoring and self-building abilities to enhance employee engagement and boost performance among one another. My personal goal is to better myself as a person in any work environment to help grow with a company that will provide me with a challenging environment with a wide variety of advancement opportunities.

Overview

21
21
years of professional experience

Work History

Owner

Magic Cleaning
11.2007 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Trained and motivated employees to perform daily business functions.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.

Paraprofessional /Substitute Teacher

Corpus Christi Independent School District
10.2003 - 07.2012
  • Improved classroom management by consistently enforcing rules and maintaining a structured environment.
  • Contributed to a safe learning environment, monitoring students during non-instructional times and addressing any concerns or issues promptly.
  • Substituted for all types of classes and grades including Elementary, Secondary, High School, Adult Education for the disabled and behavioral unit.

Billing Specialist

Deer Oaks Mental Health Association
07.2007 - 10.2007
  • Entered all psychological billing CPT codes necessary for claims to get reimbursed. All claims received were in state as well as out of state claims.
  • Required to know psychological CPT codes and modifiers, knowledge in medicaid and other commercial insurances to process claims complete. Most claims involved were individual, family, or group therapy sessions.

Traning Drug Technician

CVS Pharmacy
07.2003 - 01.2005
  • Daily tasks included training in typing up new prescriptions, inventory control of all pharmaceuticals.
  • Assisted Pharmacists with doctor's calls for refills, cashiering duties included handling large sums of cash, credit card reciepts, and giving A-1 customer service. I am knowledgeable of computer operations and 10 key functions.

Education

Basics -

Texas A&M University - Corpus Christi
Corpus Christi, TX

Basics -

Del Mar College
Corpus Christi, TX

Diploma in Medical Administrative Assistant -

Everest Institute - San Antonio
San Antonio, TX
07.2007

High School Diploma -

Moody High School
Corpus Christi, TX
05.2001

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Multi-task, Time Management, Team Player
  • Medically Terminology, Use of PDR Handbook, Patient Scheduling, Insurance billing, Microsoft Word, Telephone Etiquette
  • Professional Organization
  • Professional Cleaning experience: post construction, office, and residential
  • Advertisement Promotion

Timeline

Owner

Magic Cleaning
11.2007 - Current

Billing Specialist

Deer Oaks Mental Health Association
07.2007 - 10.2007

Paraprofessional /Substitute Teacher

Corpus Christi Independent School District
10.2003 - 07.2012

Traning Drug Technician

CVS Pharmacy
07.2003 - 01.2005

Basics -

Texas A&M University - Corpus Christi

Basics -

Del Mar College

Diploma in Medical Administrative Assistant -

Everest Institute - San Antonio

High School Diploma -

Moody High School

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Olivia Ybanez