Olivia Yearwood
Brooklyn,NY
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs. Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Knockdown Center
Queens, NY
11.2023 - Current
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Assigned work and monitored performance of project personnel.
Assistant Manager
Snipes Enterprises
Brooklyn, NY
06.2022 - 05.2023
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
Front Desk Receptionist
Park Place DayCare
Brooklyn, NY
11.2021 - 04.2022
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Completed basic bookkeeping and document filing.
- Maintained a clean and organized reception area to uphold company image.
- Compiled and prepared reports and documents as requested.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted visitors to provide information and direct to appropriate personnel.
Education
Associate of Science - Psychology
Hunter College of The City University of New York
New York, NY05-2028
Skills
- Employee Performance Evaluations
- Recruiting and interviewing
- Employee Scheduling
- Microsoft Office expertise
- Budgeting and finance
- Time Management
- Negotiation
- Time management
- Problem-solving
- Customer relations
Education and Training
true,New York, NY
Contact
Brooklyn NY
Timeline
Assistant Manager
Knockdown Center
11.2023 - Current
Assistant Manager
Snipes Enterprises
06.2022 - 05.2023
Front Desk Receptionist
Park Place DayCare
11.2021 - 04.2022
Associate of Science - Psychology
Hunter College of The City University of New York
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