Summary
Overview
Work History
Education
Skills
Languages
currently enrolled in Cerritos College Retail Management Program
Timeline
Generic

Olivia Younce

Paso Robles,CA

Summary

Dynamic professional with extensive experience at Albertsons, excelling in operations management and customer service. Proven track record in enhancing store organization and implementing effective problem-solving strategies. Recognized for maintaining high compliance standards and fostering teamwork, while consistently delivering exceptional results in fast-paced environments. Strong attention to detail and reliability.

Overview

32
32
years of professional experience

Work History

5th Key Manager, Hiring Manager, Safety Captain

Albertons
08.2005 - Current
  • Assisted with scheduling, interviewing, and other administrative tasks to boost a successful store.
  • Oriented newly hired union employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Conducted thorough accident investigations to identify root causes and prevent future occurrences.
  • Conducted regular facility inspections to identify potential hazards, resulting in swift implementation of corrective measures.
  • Created and implemented secure filing systems for sensitive employee personnel files, including i9s and other crucial information (i.e. medical,safety)
  • Skilled at working independently and collaboratively in a team environment.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
  • Maintained high standards of compliance and risk management, safeguarding company assets and reputation.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Pharmacy Clerk

Longs Drug Store
11.2003 - 10.2005
  • Verified prescription information prior to entry in pharmacy computer system.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Streamlined pharmacy operations by maintaining a clean and organized work environment.
  • Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
  • Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.

Assistant Front-end Manager

Albertsons
04.1993 - Current
  • Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
  • Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
  • Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
  • Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.

Education

Some College (No Degree) - Retail Management Certification Program

Cerritos College
Norwalk, CA
06-1994

Skills

  • Customer service
  • Store organization
  • Operations management
  • Inventory management
  • Multitasking and prioritizing
  • Problem-solving
  • Time management
  • Attention to detail
  • Teamwork
  • Willingness to learn
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Effective communication

Languages

Spanish
Limited Working

currently enrolled in Cerritos College Retail Management Program

Have completed courses in "Human Relations in Business, Computer Applications ,Motivational Skills/ Management and currently enrolled in Human Resource Management"

Timeline

5th Key Manager, Hiring Manager, Safety Captain

Albertons
08.2005 - Current

Pharmacy Clerk

Longs Drug Store
11.2003 - 10.2005

Assistant Front-end Manager

Albertsons
04.1993 - Current

Some College (No Degree) - Retail Management Certification Program

Cerritos College

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Olivia Younce