Olivia Young
Chicago,IL
Summary
Organized Receptionist with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance.
Overview
25
25
years of professional experience
Work History
Senior Receptionist
Ricoh USA
Chicago, IL
11.2022 - Current
- Greeted customers, answered general questions and directed to appropriate locations.
- Provided administrative support to staff members, including scheduling appointments and managing calendars.
- Answered incoming calls in a timely manner, responding to inquiries or transferring calls as needed.
- Scheduled meeting rooms for staff members based on availability and need.
- Ensured all guests were comfortable while they waited for their appointment.
- Greeted and welcomed visitors to the office, ensuring a professional and friendly atmosphere.
- Responded to emails from customers promptly and professionally.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Displayed professional standards at reception desk to impress visitors.
Customer Service Representative
Epiq Solutions
Chicago, IL
10.2016 - 09.2022
- Assist Attorney's and Secretary's at Dentons LLP which copy, scan, Print documents, putting documents and wills and trust, making notebooks for partner's meeting
- Assist Secretary's , Attorney's with documents for court, process mail
- Train new employees when hired
- Restock supplies in locations as need
- Scan documents to CD, make CD Labels
- Help put projects together when needed assistance.
Customer Service Representative
Pitney Bowes
Chicago, IL
08.1999 - 12.2011
- Copy, scan
- Sort mail, mail certified labels, Travel with the marketing team for assistance
- Put major projects together with team
- Train co-workers to make cd and to scan
- Take inventory every month for special paper and tabs, notebooks etc.
Education
College Degree in Secretarial Studies -
Trainco Business school
09.1981
Skills
- Attention to Detail
- Appointment Setting
- Telephone Etiquette
- Customer Service
- Calendar Management
- Multi-Line Phone Systems
- Organized and Efficient
- 50 Wpm Typing Speed
- Friendly and Professional
- Scheduling Appointments
- Visitor Management
Assessments
- Customer focus & orientation, 09/01/22, Completed, Responding to customer situations with sensitivity
- Customer service, 09/01/22, Familiar, Identifying and resolving common customer issues
- Call center customer service, 09/01/22, Familiar, Demonstrating customer service skills in a call center setting
- Sales skills, 09/01/22, Familiar, Influencing and negotiating with customers
- Written communication, 09/01/22, Familiar, Best practices for writing, including grammar, style, clarity, and brevity
- Scheduling, 09/01/22, Completed, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Verbal communication, 09/01/22, Completed, Speaking clearly, correctly, and concisely
- Inside sales, 09/01/22, Completed, Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Timeline
Senior Receptionist
Ricoh USA
11.2022 - Current
Customer Service Representative
Epiq Solutions
10.2016 - 09.2022
Customer Service Representative
Pitney Bowes
08.1999 - 12.2011
College Degree in Secretarial Studies -
Trainco Business school
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