OLIVIA-ANNE YUILL
MAGNA,UT
Summary
Aspire to utilize and expand my communication and customer service abilities while providing professional and cordial contributions. Proven ability to act quick and calmly in resolution of misunderstanding/disagreement. Well versed with inbound calls to a satisfactory result, on both ends of the conversation. Dedicated professional with history of meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Resource Specialist
Creditrepair.com
08.2018 - 05.2022
- Creating documents to get notarized by the members
- Fulfill and complete all document requests
- Process mail and emails from members and fellow advisors
- Outbound and Inbound calls
- Help to motivate my team to succeed and reach goals
Floor Supervisor
Creditrepair.com
10.2017 - 08.2018
- Provide advisors with constructive advice to help the members
- Help instill confidence in the advisors
- Provided full support on the floor when team leads were away
- Helped enter in MFT (member facing time) and adherence exceptions using Excel
- Coached advisors when requested
- Experience in leading official team meetings
- Providing positive support and encouragement throughout the work environment
Senior Advisor
Creditrepair.com
04.2016 - 10.2017
- Provide feedback and instill a sense of teamwork with our members about their credit
- Assisted members with reviewing their accounts, reports, and provide them with updates on their progress
- Provide feedback to my supervisor regarding processes within the company to help improve advisors and members experiences
- Extreme commitment in my member service experience
- Exemplifying my confidence and knowledge on the credit repair process
Lead Barista/ Customer Service
Brew Monkey Coffee House And Deli
01.2015 - 02.2016
- Worked in a fast paced environment
- Multi-tasking was a must
- Prepared food and coffee to customers specific order
- Ensured the best customer service to help bring in return customers
- Managed the coffee shop when upper management was not present
Education
High School Diploma - undefined
Granite Peaks High School
12.2008
Skills
- Approachable
- Attention to Detail
- Adaptable to change
- Fast learner
- Self-motivated
- Organizational skills
- Pride in working with a team
- Time Management
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Customer Relations
- Active Listening
- Customer Relationship Management
- Critical Thinking
- Problem-Solving Ability
- Call Center Operations
- Team Development
- Computer Proficiency
- Customer Account Management
- Customer Retention Strategies
- Customer Satisfaction
- Mentorship and Training
- Multitasking Skills
- Complex Problem-Solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Resource Specialist
Creditrepair.com
08.2018 - 05.2022
Floor Supervisor
Creditrepair.com
10.2017 - 08.2018
Senior Advisor
Creditrepair.com
04.2016 - 10.2017
Lead Barista/ Customer Service
Brew Monkey Coffee House And Deli
01.2015 - 02.2016
High School Diploma - undefined
Granite Peaks High School
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