Olivia Zabalaga
Florida State University Information Technology
Tallahassee,FL
1
Certification
6
years of professional experience
Management Information Systems student with hands-on experience in cybersecurity, data analysis, and technology-driven problem solving. Skilled in Microsoft Excel, Microsoft Defender, user testing, and analyzing feedback to improve processes. Strong leader and communicator with experience collaborating across teams, planning programs, and adapting to diverse environments.
Work History
Cybersecurity Technology Intern
7 Months- Perform monthly university-wide phishing simulations reaching 16,000+ faculty and students using Microsoft Defender to assess cybersecurity awareness and identify organizational risk
- Analyze phishing campaign data in Excel to measure response rates, identify trends, and support future security awareness initiatives
- Organize and maintain 50 Disaster Recovery and Business Impact Analysis plans, improving accessibility and documentation across FSU departments
Spanish Culture & Cultural Studies
2 Months- Explored Spanish culture, traditions, food, and regional identity through immersive coursework and cultural experiences
- Analyzed how Spanish businesses incorporate cultural traditions and local identity into customer experiences and products
- Developed cross-cultural communication skills and a broader perspective on global business practices
Camp Leader
3 Months- Planned and organized the full baking camp program, developing daily activities and hands-on lessons for children ages 7–14
- Led groups of 10–20 children while teaching baking skills, Italian pastry techniques, and teamwork
Varsity Rower, Coxswain & Camp Counselor
2 Years 2 Months- Competed at Youth Nationals for three years
- Mentored young athletes in rowing fundamentals, teamwork, and sportsmanship
Shift Leader
3 Years 5 Months- Supervised daily operations and supported team members in a fast-paced customer service environment
- Trained employees, delegated responsibilities, and resolved customer concerns to maintain efficient operations
Education
Bachelor of Science - Management Information Systems
GPA: 3.8
Skills
Microsoft Defender
Cybersecurity Awareness
Data Analysis
Microsoft Excel
Microsoft Office Suite
Risk Management
Project Planning
User Research
Usability Testing
Technical Support
Team collaboration
Marketing
Affiliations
- AI Club at FSU
- Association for Information Systems at FSU
Certification
- Google AI Fundamentals Certification
- Criminal Justice Information Services Security and Privacy Training
- Microsoft Office Specialist: Excel Associate (Office 2021)
- Adobe Certified Professional: Graphic Design & Illustration
Timeline
Spanish Culture & Cultural Studies
Florida State University Study Abroad
05.2026 - 07.2026Read More
Cybersecurity Technology Intern
Florida State University Information Technology
01.2026 - CurrentRead More
Camp Leader
Paisano's Italian Bakery
05.2025 - 08.2025Read More
Varsity Rower, Coxswain & Camp Counselor
Sarasota Crew
06.2022 - 08.2024Read More
Shift Leader
Menchie's Frozen Yogurt
01.2021 - 06.2024Read More
Florida State University
Bachelor of Science from Management Information Systems
Read More
Community Service
Volunteer and Marketing Member, 02/2024- Current
Champs Chance —Tallahassee, FL
- Support adoption events, helping dogs connect with permanent homes
- Design and manage social media content to increase visibility