Olivia Zavaleta
Eau Claire,Wisconsin
Summary
Dynamic and dedicated hospitality professional with experience at Cancun Mexican Grill, excelling in customer service and effective multitasking. Proven ability to enhance guest engagement and reduce wait times, while training new staff to uphold high service standards. Skilled in payment processing and fostering a warm, friendly atmosphere.
Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient table management. Knowledgeable about providing exceptional customer service and multitasking, while handling reservations and seating arrangements. Dedicated to creating a welcoming atmosphere and enhancing overall guest satisfaction.
Overview
1
1
year of professional experience
Work History
Hostess
Cancun Mexican Grill - Eau Claire
11.2024 - 04.2025
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, and greeting guests
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked, and cleaned the establishment's front lobby during shifts to maintain a welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Collected credit card, cash, and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately, split bills, and accepted payments.
- Maintained a balanced cash drawer with correct money values and accurate documentation.
Kitchen Crew Member
Camp Manitou YMCA
06.2024 - 08.2024
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Demonstrated versatility by performing various roles within the kitchen crew as needed, fostering adaptability and flexibility among team members.
- Provided exceptional customer service by promptly addressing concerns and ensuring accurate order fulfillment.
- Maintained a high level of personal hygiene, contributing to the cleanliness of the kitchen environment.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted in training new staff members on kitchen procedures, contributing to a more cohesive team dynamic.
- Fostered a positive working environment by maintaining open communication channels and effectively resolving conflicts among team members.
- Reduced food waste by implementing proper storage techniques and timely usage of ingredients.
- Participated in regular inventory checks, assisting with ordering necessary supplies to maintain optimal stock levels.
- Contributed ideas for special events or promotional menus, resulting in increased revenue during seasonal periods or holidays.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Chopped vegetables, cut up fruit, and prepared sauces
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained composure and work quality while under stress.
- Assisted in setting up and breaking down kitchen stations.
- Maintained high personal grooming standards and uniform presentation.
- Loaded dishes, glasses, and tableware into dishwashing machines.
Education
No Degree -
Memorial High School
Eau Claire, WI05-2026
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Guest engagement
- Payment processing
- Hospitality service expertise
- Server support
- Front-of-house display creation
- Restroom servicing
- Price memorization
- Warm and friendly
Languages
Spanish
Native or Bilingual
Extracurricular activities
- Varsity tennis
- President of Women Advocacy Club called Girl Up
- Key Club Member
Timeline
Hostess
Cancun Mexican Grill - Eau Claire
11.2024 - 04.2025
Kitchen Crew Member
Camp Manitou YMCA
06.2024 - 08.2024
No Degree -
Memorial High School
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