Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Juan

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lot Technician

Toyota Marin
03.2021 - Current
  • Developed strong rapport with clients and coworkers alike, fostering an atmosphere of teamwork and collaboration within the dealership environment.
  • Managed inventory documentation, keeping accurate records of vehicle movements and transfers within the dealership network.
  • Followed safety protocols for personal, guest and automobile safety.
  • Conducted regular inspections of vehicles on the lot to ensure optimal presentation and functionality.
  • Increased efficiency of lot operations by regularly updating internal systems with accurate information regarding vehicle location changes.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Supported sales events by preparing display areas and reorganizing inventory as needed to showcase specific models or promotions effectively.
  • Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
  • Transported cars between dealership locations, auctions, or other sites as required, supporting business operations effectively.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Collaborated with management to develop strategies for efficient organization of inventory on the lot.

Lead Server

Oakmont Of Novato
08.2020 - 02.2021
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected walk-in/pantry to identify shortages, replenish supply and maintain consistent inventory.

In Store Shopper/Store Support

Whole Foods Market Novato
12.2019 - 04.2020
  • Maintained up-to-date knowledge of current promotions and special offers to maximize sales opportunities.
  • Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
  • Executed visual merchandising tasks as directed, creating eye-catching displays that attracted customer attention and increased sales potential.
  • Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
  • Demonstrated speed and accuracy in order item selection.
  • Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Knife Polisher

Begg Knives
07.2017 - 09.2017
  • Demonstrated commitment to continuous learning by staying up-to-date on the latest polishing technologies and techniques and incorporating them into daily practice when applicable.
  • Maintained a safe working environment, adhering to all safety guidelines during the polishing process.
  • Collaborated with team members on special projects requiring coordination between polishers and builders, resulting in a cohesive effort to meet project goals successfully.
  • Adhered to quality assurance standards through frequent inspections, sampling and deficiency corrections.
  • Streamlined workflow by organizing work area for optimal efficiency and productivity during the polishing process.
  • Excelled at multitasking, managing multiple projects concurrently without compromising quality or timeliness of deliverables.
  • Used machinery and tools to prepare pieces to be worked on.
  • Removed surface imperfections and applied chemicals to ready work surfaces.

Education

High School Diploma -

San Marin High School
Novato, CA

Skills

  • Conscientious and Detail-Oriented
  • Administrative Support
  • Equipment Operation
  • Telephone Etiquette
  • Supply Inventory Management
  • Data Entry
  • Decision-Making
  • Customer Service
  • Self-Directed

Certification

  • Real Estate Finance - August 2022-May 2023
  • Business Start-Up: E-Commerce and Social Media Skills - May 2022-December 2022

Timeline

Lot Technician

Toyota Marin
03.2021 - Current

Lead Server

Oakmont Of Novato
08.2020 - 02.2021

In Store Shopper/Store Support

Whole Foods Market Novato
12.2019 - 04.2020

Knife Polisher

Begg Knives
07.2017 - 09.2017

High School Diploma -

San Marin High School

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