Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Olivia Martinez

IL

Summary

Dynamic leader with proven expertise in operational efficiency and team motivation, honed at ACI LOGISTIX. Excelled in enhancing workflow, integrating technology, and driving staff satisfaction. Skilled in quality assurance and emotional intelligence, adept at fostering continuous improvement and achieving significant productivity gains.

Overview

3
3
years of professional experience

Work History

Supervisor of Operations

ACI LOGISTIX
Bloomingdale, IL
02.2023 - Current
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Integrated technology to increase efficiency and real-time accountability of operational tasks.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Daily task consists of mentoring and motivating 55-70 employees to maximize team productivity.

Online Support Representative

Travel Incorporated
Atlanta, GA
06.2022 - 05.2023
  • Asked open-ended questions to best understand and client needs and determine best solution
  • Booked air, cars and hotel reservations using computer.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Supported customers with online payments , access and account issues.
  • Used remote login tools to assist clients with technical and product questions.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Served as first point of contact for incoming technical service calls and emails.
  • Handled customer service issues by providing guidance or escalating for advanced support.

Leader

ACI Logistics
Bloomingdale, IL
11.2021 - 06.2022
  • Examined completed work to detect defects and verify conformance to specifications.
  • Encourage and motivate 17 line workers to meet production deadlines and goals through reassurance and validation.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Achieved production goals by training new employees and incentivizing team members.

Education

Diploma -

Glenbard North High School
05.2020

Multimedia-Tv Production, Technology Center of Dupage - Certification -

05.2020

Skills

  • Capital improvement management
  • Workflow optimization
  • Operational planning
  • Project management
  • Lean practices implementation
  • Recruitment and hiring
  • Coaching and mentoring
  • Verbal and written communication
  • Logistics management

Languages

  • Spanish, English

    • Timeline

    Supervisor of Operations

    ACI LOGISTIX
    02.2023 - Current

    Online Support Representative

    Travel Incorporated
    06.2022 - 05.2023

    Leader

    ACI Logistics
    11.2021 - 06.2022

    Diploma -

    Glenbard North High School

    Multimedia-Tv Production, Technology Center of Dupage - Certification -

    Similar Profiles

    CREATE PROFILE
    Olivia Martinez