Summary
Overview
Work History
Education
Skills
Timeline
AAT Card
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Olivia G. Lopez De Martinez

Reno

Summary

Dynamic and engaging bartender with a proven track record, excelling in customer service and cash handling. Recognized for enhancing guest experiences and crafting high-quality cocktails, while maintaining cleanliness and compliance with health regulations. A reliable team player with strong multitasking abilities, dedicated to fostering loyal clientele.

Overview

12
12
years of professional experience

Work History

Bartender

Jazmine Restaurant
11.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Designer/Cashier

Clothes Mentor
01.2022 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Dress mannequins according to seasonal trends, brand guidelines, and promotional campaigns
  • Set up window and in-store displays to attract customer interest
  • Maintain clean, organized, and visually appealing displays throughout the store
  • Ensure all visual elements reflect the brand’s image and are updated regularly

Jewelry Sales Associate

TJ Maxx
04.2016 - 12.2022
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Collaborated with fellow sales associates to achieve team sales goals consistently each month.
  • Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.

Bartender

El Toritos
05.2013 - 01.2015
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Managed happy hours and special events

Education

Associate of Arts - Child Development

Southwestern College
Chula Vista, CA
06-2007

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Engaging personality
  • Outgoing personality
  • Cleanliness and hygiene

Timeline

Bartender

Jazmine Restaurant
11.2023 - Current

Designer/Cashier

Clothes Mentor
01.2022 - 10.2023

Jewelry Sales Associate

TJ Maxx
04.2016 - 12.2022

Bartender

El Toritos
05.2013 - 01.2015

Associate of Arts - Child Development

Southwestern College

AAT Card

Alcohol Awareness Training #2505285

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