Summary
Overview
Work History
Education
Skills
Timeline
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OLIVIA SKUTNIK

Summary

Senior Account Manager at The RealReal with extensive experience in client communication and customer retention. Proven ability in data analysis and cross-functional collaboration, consistently exceeding performance targets. Skilled in relationship building and innovative sales strategy development, driving growth and enhancing customer loyalty.

Overview

7
7
years of professional experience

Work History

Senior Account Manager

The RealReal
New York, NY
04.2022 - 03.2025
  • Managed key account relationships to enhance customer loyalty and retention.
  • Resolved client issues promptly while upholding high customer service standards.
  • Coordinated with cross-functional teams during product launches for existing accounts.
  • Monitored competitor activities to maintain a competitive edge in the market.
  • Developed customized reports detailing performance metrics, including ROI and sales growth.
  • Oversaw multiple accounts, consistently surpassing established performance goals.
  • Engaged in weekly meetings with senior account managers to share best practices.
  • Identified customer needs through inquiries and recommended optimal solutions.

Visual Merchandiser

The RealReal
New York, NY
09.2019 - 04.2020
  • Coordinated with marketing team to create promotional materials for campaigns.
  • Ensured all signage was up-to-date and accurately reflected current promotions.
  • Provided training sessions for staff members on proper display techniques for different types of merchandise.
  • Conducted research on trends in retail design, color schemes, lighting, display techniques.
  • Inspected existing displays regularly to ensure they were up to company standards.
  • Monitored competitor's stores for ideas on how best to present merchandise.
  • Created innovative floor plans to maximize visibility of merchandise.
  • Planned seasonal changes in store layouts, including decorations, props and other visuals.
  • Developed creative visual displays to showcase products and attract customers.
  • Organized store layout, fixtures and visual merchandising standards.

Visual Merchandiser / Sales Associate

Joseph UK
New York, NY
05.2018 - 07.2019
  • Assessed inventory levels and restocked items as needed to maintain attractive displays.
  • Conducted research on trends in retail design, color schemes, lighting, display techniques.
  • Monitored competitor activities to stay ahead of trends in the industry.
  • Created window and in-store displays to promote new product launches.
  • Analyzed customer feedback on current display designs and proposed improvements accordingly.
  • Assisted in developing strategies for increasing sales by using visual merchandising techniques.
  • Maintained a high level of organization and cleanliness throughout the store.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.

Education

High School Diploma -

Community College of Rhode Island
Newport, RI

Skills

  • Account management and client communication
  • Customer retention strategies
  • Data analysis and reporting
  • Cross-functional collaboration
  • Sales strategy
  • Relationship building
  • Visual merchandising
  • Market research
  • Performance goals and metrics
  • Business development

Timeline

Senior Account Manager

The RealReal
04.2022 - 03.2025

Visual Merchandiser

The RealReal
09.2019 - 04.2020

Visual Merchandiser / Sales Associate

Joseph UK
05.2018 - 07.2019

High School Diploma -

Community College of Rhode Island
OLIVIA SKUTNIK