Olivia Liu
Bellevue
Summary
Results-oriented professional with strong analytical skills and a background in product and program management. Known for delivering high-impact projects and fostering collaboration across teams to achieve strategic goals.
Overview
2026
2026
years of professional experience
2
2
Certifications
Work History
Senior Product/Senior Program Manager
SAP, BTP Security Engineering
2022 - Current
- Led the AI compliance monitoring program for Geo-Blocking-as-a-Service (GBaaS), aligning engineering, security, UI/UX, and legal stakeholders to define requirements, manage risks and dependencies, and deliver on time; avoided $27M in export-control remediation costs, and earned a 2025 SAP Hasso Plattner Founder Award nomination.
- Drove SAP Data Custodian Key Management Service product strategy and roadmap, leveraging data-driven market analysis and customer research to deliver new features and enhancements, increasing user adoption by 22% in one year.
- Orchestrated bi-monthly releases for the SAP Key Management Service, coordinating engineering, security validation, export control, and release decision meetings using Sirius, Mend, and Iungo to ensure timely and compliant delivery.
- Partnered with marketing and sales to define the go-to-market strategy, business model, and pricing, successfully launching Product 2.0 to meet critical customer requirements, including Apple, while ensuring high customer satisfaction.
- Directed automated tenant provisioning program, cutting manual effort by 50%, and accelerating onboarding efficiency.
Global Program Manager
SAP, Global Business Operations
2020 - 2022
- Led cross-functional teams of 15 employees to build the Cloud Renewal Forecasting Program, establishing operational transformation to new standardization in renewal matters, and improved renewal forecasting accuracy by 30%.
- Identified and resolved operational product usability gaps using Six Sigma, worked with the engineering team on rapid development for critical feature enhancement, driving a 15% increase in customer adoption of internal tools.
- Delivered technical consultation on six operational analytics assets built on SAP Analytics Cloud, using user data and feedback to continuously improve platform usability.
- Created 60+ training videos featuring operational products' know-how to scale training across organizational peers and hires.
Product Specialist
SAP, Digital Center of Excellence
2017 - 2020
- Presented live webinars to demo product features and answered over 200 live product questions from customers; designed and implemented A/B testing for the webinar, which improved the attendance rate by 50% and the try-to-buy conversion rate by 8%.
- S/4 HANA Cloud subject matter expert: Led discussions with stakeholders to address product risk flags and success stories; initiated and created product content to simplify technical implementation methodologies into actionable steps.
- Conducted user research to debug product issues, ran data-driven analysis on product gaps, and worked collaboratively with engineering and support teams for product feature enhancements and process improvement.
- Independently cross-sold a $400K product to an existing customer, winning the biggest deal of the SAP Digital Platform in 2018.
- Initiated and built an Analytics Cloud trial customer onboarding program, which improved the product adoption rate by 15%.
Education
Master of Business Management -
UNIVERSITY OF BRITISH COLUMBIA
07-2017
Bachelor of Science - Nutritional Sciences in Land And Food System
UNIVERSITY OF BRITISH COLUMBIA
05-2016
Skills
- Product strategy and roadmap
- Risk management
- Cross-functional collaboration
- Strong analytical skills
- Strategic planning
- Complex Problem-solving
Certification
Project Management Professional (PMP)
Timeline
Senior Product/Senior Program Manager
SAP, BTP Security Engineering
2022 - Current
Global Program Manager
SAP, Global Business Operations
2020 - 2022
Product Specialist
SAP, Digital Center of Excellence
2017 - 2020
Master of Business Management -
UNIVERSITY OF BRITISH COLUMBIA
Bachelor of Science - Nutritional Sciences in Land And Food System
UNIVERSITY OF BRITISH COLUMBIA