Olivia (Livvy) Wycough
Forney,TX
Summary
Proactive Event Server and Supervisor with extensive experience managing event logistics and ensuring optimal customer satisfaction. A robust server with a passion for genuine customer service. Skilled in coordinating with multiple departments, delivering exceptional customer satisfaction, and implementing innovative solutions to challenges. Strong leader with a detail-oriented mindset and an expertise in serving, event coordination, and staff management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Event Host
Film Alley
12.2021 - 08.2024
- Served the guests attending the event with their pre-planned food, drinks, and alcoholic beverages; oversaw and implemented any needs regarding buffets for large events; and took any additional orders the party might want to place off of the menu.
- Adapted quickly to evolving guest needs, integrating last-minute changes smoothly and maintaining high levels of guest satisfaction.
- Collaborated with multiple departments (kitchen, front of house, and back of house Senior managers, bowl desk attendees, food runners, etc.) to ensure all aspects of the event were effectively coordinated and executed on time.
- Implemented innovative solutions to common event challenges, resulting in smoother operations and enhanced guest experiences.
- Ensured compliance with safety regulations during events, proactively addressing hazards or deficiencies before they became issues for guests or staff.
- Delivered comprehensive pre-event briefings for staff members, which ensured cohesive teamwork throughout each event.
- Enhanced guest satisfaction by effectively abiding by event logistics and coordinating with various departments.
- Created an accurate bill reflecting the cost of the event.
Event Supervisor
Film Alley
12.2021 - 08.2024
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Enhanced event experience by ensuring seamless coordination of all aspects from setup to teardown.
- Created invoices and deposits for booked events.
- Accurately calculated and processed expenses during and after events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Ensured timely communication across all levels – internal departments, vendors, the Event staff, and clients – to keep everyone informed and aligned on event progress and any arising issues.
- Established positive relationships with clients, resulting in repeat business and referrals for future events.
- Delivered exceptional customer service, consistently exceeding client expectations in all aspects of event management.
- Maximized venue utilization by overseeing efficient space allocation during multi-room events.
- Trained and supervised Event staff to complete tasks on time and in an efficient manner.
Recruiter
Integrity Facility Solutions
08.2021 - 12.2021
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Studied job descriptions and qualifications to determine applicant requirements.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
Server
Napoli's Italian Bistro
12.2019 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associates - Nursing
Trinity Valley Community College
Terrell, TX05.2025
High School Diploma -
North Forney Highschool
Forney, TX05.2019
Skills
- Exceptional communication
- Team Leadership Qualities
- Detail-oriented mindset
- Event planning experience
- Customer Service
- Problem-Solving
- Reliability
Certification
Basic Life Support (CPR and AED) - American Heart Association - 8/08/2023 - Instructor ID 10210993980
Timeline
Event Host
Film Alley
12.2021 - 08.2024
Event Supervisor
Film Alley
12.2021 - 08.2024
Recruiter
Integrity Facility Solutions
08.2021 - 12.2021
Server
Napoli's Italian Bistro
12.2019 - 07.2021
Associates - Nursing
Trinity Valley Community College
High School Diploma -
North Forney Highschool
Basic Life Support (CPR and AED) - American Heart Association - 8/08/2023 - Instructor ID 10210993980
Similar Profiles
Shyan MaldonadoShyan Maldonado
Bartender at Film AlleyBartender at Film Alley
Sam McColeSam McCole
Bowling Attendant at Film AlleyBowling Attendant at Film Alley
Sunny BlairSunny Blair
Kitchen Expeditor at Film AlleyKitchen Expeditor at Film Alley