OLIVIA M. ORMSBY
Flagstaff
Summary
I am organized and dependable proven to complete multiple priorities and ensure high productivity. I gained experience in patient care management, behavioral counseling, and intervention strategies for children and families with Substance Abuse, Domestic Violence, and Suicidal Ideation and Attempts. I have the ability to optimize clinical operations, coordinate schedules, and maintain compliance with regulatory standards. I demonstrate strong communication and leadership skills in both English and Spanish, work well with others and alone and enhance patient satisfaction and care quality.
Overview
7
7
years of professional experience
Work History
Clinical Coordinator
Child and Family Support Services
Flagstaff
11.2024 - Current
- Facilitated development of treatment plans in partnership with healthcare professionals.
- Coordinated clinical services for families affected by domestic violence and substance abuse.
- Managed timely client referrals to ensure access to critical services.
- Oversaw compliance with documentation requirements, meeting all regulatory standards.
- Maintained confidential patient records as per HIPAA regulations.
- Supported crisis interventions to effectively address urgent family situations.
- Fostered communication between patients, family members, and medical staff.
- Led case management efforts aimed at achieving optimal patient outcomes.
- Utilized fluent bilingual skills to translate family concerns to staff and documentation.
Hostess
El Tapatio 6
Flagstaff
08.2018 - 05.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
- Utilized fluent bilingual skills to translate customer requests to servers and from servers to customers in either English or Spanish.
Sales Associate (Seasonal)
Pro Image
Flagstaff
12.2018 - 01.2019
- Provided excellent customer service.
- Managed inventory.
- Assisted customers with specific needs.
- Utilized fluent bilingual skills to assist customers.
Education
Bachelor of Science - Psychology, Spanish
Northern Arizona University
Flagstaff, AZ05.2024
Skills
- Bilingual communication
- Conflict resolution strategies
- Clinical documentation expertise
- Patient case management
- Staff scheduling coordination
- Patient outreach initiatives
- Relationship management with patients
- Progress monitoring techniques
- Written and oral communication in English and Spanish
- Case management proficiency
- Crisis intervention skills
- Patient documentation accuracy
- Clinical education delivery
- HIPAA compliance knowledge
- Rehabilitation services coordination
- Intervention for substance abuse in parents and children
- Intervention for suicidal ideation and attempts
- Customer service and support
- Multitasking abilities
- Empathy and patience
- Phone etiquette
- Attention to detail
- Organizational skills
- Active listening
Languages
English and Spanish
I am able to Read, Write, and Speak in both.
Timeline
Clinical Coordinator
Child and Family Support Services
11.2024 - Current
Sales Associate (Seasonal)
Pro Image
12.2018 - 01.2019
Hostess
El Tapatio 6
08.2018 - 05.2023
Bachelor of Science - Psychology, Spanish
Northern Arizona University
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