Oliviann Palmer
Haltom City,TX
Summary
Motivated and customer-oriented British professional with 6+ years of experience in sales, customer service, and administrative roles. Proven success in exceeding sales targets and providing outstanding customer care across multiple industries. Recognized in the Top 5 Sales Advisors across the London region at EE phone services during the first month on the job. Brings a positive attitude, excellent communication skills, and a proven ability to close deals and maximize customer satisfaction. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. I have often been recognized for a warm and engaging presence,with a natural ability to build rapport and foster positive client relationships.
Overview
7
7
years of professional experience
Work History
Virtual Assistant
TherapyBeyondBelief
10.2023 - 11.2024
- Provided administrative and client support for a virtual therapy practice
- Scheduled sessions, responded to inquiries, and managed email marketing tasks
- Assisted with content creation and social media outreach for service promotion
Office Administrator
Regency Hire Dubai
02.2022 - 10.2023
- Managed customer inquiries and administrative tasks for a luxury car rental business
- Prepared financial reports and maintained organized client records
- Oversaw appointment scheduling, contract documentation, and staff coordination
- Assisted in lead generation and customer outreach through email and phone follow-ups
Health Care Assistant
Mildmay Missionary Hospital
01.2021 - 02.2022
- Delivered compassionate care and patient support in a hospital setting
- Maintained detailed patient logs and collaborated with healthcare staff
Sales Advisor
EE (BT Group)
01.2019 - 12.2020
- Achieved Top 5 Sales Advisor ranking across the West London region within the first month of joining
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Consistently exceeded individual sales targets by promoting mobile plans, devices, and accessories
- Delivered exceptional customer service while identifying opportunities to up-sell and cross-sell
- Built loyal customer relationships through excellent product knowledge and clear communication
- Maintained accurate records of transactions using in-store CRM systems
- Increased sales by offering advice on purchases and promoting additional products.
- Supported store operations, trained new staff, and contributed to team KPIs
Cabin Crew (Mixed Fleet)
British Airways
01.2018 - 12.2018
- Delivered first-class customer experience to international passengers
- Resolved service issues swiftly and professionally under pressure
- Maintained safety protocols while upselling in-flight products
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
BSC - Psychology
University of West London
London, UK01-2020
Extended Diploma - Health & Social Care - Triple Award
Torquay Academy
Devon, UK01.2017
GCSEs - A - B+ Grades in English, Science, Business, ICT, Health & Social Care, Mathematics
01.2015
Skills
- Target-Driven Sales
- Customer Relationship Management (CRM)
- Cross-Selling & Upselling
- Customer service
- Account Management
- Retail Sales & Telecom
- Office Administration
- Microsoft Office (Excel, Word, Outlook)
- Telephone Handling & Desk Management
- Team Collaboration
- Rota Management & Scheduling
- Customer relationship management
Certifications And Awards
- Top 5 Sales Advisor, EE (London Region, First Month)
- Alison Certification - Sales Techniques: Using Competitive Sales Strategies
- Mentoring Award
- Medical Certificate
- Healthcare Assistant Training (Completed)
Hobbies and Interests
- Swimming
- Cycling
- Reading
- Singing/Spoken Word
- Selling Digital Products
- Social Media Strategy
Languages
Arabic
Limited Working
English
Native or Bilingual
Timeline
Virtual Assistant
TherapyBeyondBelief
10.2023 - 11.2024
Office Administrator
Regency Hire Dubai
02.2022 - 10.2023
Health Care Assistant
Mildmay Missionary Hospital
01.2021 - 02.2022
Sales Advisor
EE (BT Group)
01.2019 - 12.2020
Cabin Crew (Mixed Fleet)
British Airways
01.2018 - 12.2018
BSC - Psychology
University of West London
Extended Diploma - Health & Social Care - Triple Award
Torquay Academy
GCSEs - A - B+ Grades in English, Science, Business, ICT, Health & Social Care, Mathematics
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