Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia ONeil

Troy,NY

Summary

Passionate professional dedicated to learning and development. Commitment to quality, communication, and supportive team dynamics. Creative and analytical backgrounds have resulted in a unique outlook on most situation resulting in more insight and oversite in various areas.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Project Specialist

LabCorp
07.2023 - Current
  • Worked closely corporate and divisional project leads to develop, support, and execute project plans.
  • .Developed project documents and created an internal information infrastructure to maintain organized communication between departments and workstreams.
  • Monitored project progress, identified risks and developed potential courses of corrective actions.
  • Managed break-out workstreams, lead meetings, took minutes, sent out meeting summaries that highlighted action items, responsible parties, and due dates.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked well in a team setting, providing support and guidance.
  • Developed strong communication and organizational skills through working on group projects.

Data Analyst

LabCorp
05.2021 - 07.2023
  • Created and developed monthly reports using advanced Excel spreadsheet functions.
  • Evolved monthly Excel reports into Teams integrated Power BI Dashboards to streamline presenting information to stakeholders for concise summary of quality contributing Logistics metrics .
  • Lead monthly Logistics Steering Committee meetings to review service errors, agree on corrective action, and developed SOPs to mitigate future service failures.
  • Collaborated with business-unit leaders to identify and prioritize problems.
  • Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
  • Reported Logistics quality metrics in monthly divisional quality meeting
  • Extracted and interpreted data patterns to translate findings into actionable outcomes.

Reference Test Clerk

Labcorp
08.2020 - 04.2021
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Produced high-quality communications for internal use.
  • Created and finalized Excel reports for the customer service team to monitor the status of specimens for hospital accounts
  • Assigning account’s problems from hospitals to the customer service team for resolution.
  • Maintain office documents, email templates, and hospital communication logs
  • Distributed test result information to hospital accounts
  • Helped develop a system to simplify and distribute daily communications from Hospitals to monitor specimen progress.
  • Monitored and maintained office supplies, ordering more when required
  • Submitting orders for specimen retrieval and storage supplies for hospital accounts.

Billing Assistant

HB Live
09.2018 - 03.2020
  • Work with Sales Department and Warehouse to verify order information and payment terms at various points throughout the client lifecycle
  • Generated invoices and managed customer communication regarding payments
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Received, sorted, and distributed incoming mail.
  • Produced and mailed invoices, payment reminders, and financial notices.
  • Increased payment collection through invoice follow up, resulting in a 15% reduction of bad debt
  • Supported various departments in routine tasks and special projects, including client research for event deliverables and customer-retention initiatives
  • Support staff for transition to new rental software; entered client information, performed redundancy audits on imported data

Content Curator

Blue Fever
09.2015 - 12.2019
  • Conducted market research and competitor analysis to inform search marketing strategies.
  • Curated content (e.g., YouTube videos, podcasts, articles, Instagram posts, etc.) to create a comprehensive library organized by mood, lesson, genre, and overall messaging
  • Developed messaging for content delivery to end user, and carried out direct-to-user communication as needed
  • Troubleshooting Google's Dialogflow and Chatitive to enhance user experience
  • Documented process for repeatable success of content management and customer-facing communication via text platform

Front Desk Agent

Hilton
09.2017 - 05.2018
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Night Auditor

Hilton
11.2014 - 08.2016
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.

Education

Bachelor of Arts - Media Production

Emerson College
Boston, MA
05.2016

Skills

  • Team Collaboration and Stakeholder Relations
  • Idea Development and Brainstorming/Creative Thinking
  • Microsoft Suite (Outlook, Teams, Excel, Power BI, etc)
  • Project Management
  • Data Analysis
  • Document Management and Information Infrastructures
  • Strategic Planning
  • Performance Improvements
  • Processes and Procedures (Development, Implementation, and Improvement)
  • Project Planning and Development
  • Root Cause Analysis
  • Risk Management

Certification

  • PMP - Project Management Professional

Timeline

Project Specialist

LabCorp
07.2023 - Current

Data Analyst

LabCorp
05.2021 - 07.2023

Reference Test Clerk

Labcorp
08.2020 - 04.2021

Billing Assistant

HB Live
09.2018 - 03.2020

Front Desk Agent

Hilton
09.2017 - 05.2018

Content Curator

Blue Fever
09.2015 - 12.2019

Night Auditor

Hilton
11.2014 - 08.2016

Bachelor of Arts - Media Production

Emerson College

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Olivia ONeil