Summary
Overview
Work History
Education
Skills
Semi-annual recognition
Timeline
Generic

Olivia Rachel Johnson

Livingston,Montana

Summary

I was a trusted teller by handling sensitive information and following strict policy and procedures and strong discretion at Wells Fargo for three years as well as practicing situational awareness which developed a strong security awareness. Excellent collaborator/trainer, proficient at training and working closely with a diverse team.Efficient and thorough housekeeper with strict cleaning deadlines. Strong interpersonal skills by assisting the public for over five years. I am excited for the opportunity to work for Livingston Health Care and look forward to being able to apply the skills that I have learned to the Patient Access Specialist -Emergency Department.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

HOUSEKEEPER

Copper Rose Ranch
Livingston , MT
10.2024 - Current
  • Upheld the high cleaning standards of Copper Rose by maintaining a spotless environment for this wedding venue and all of the cabins on the property.
  • This would include disinfecting all surfaces, cleaning windows, dusting, vacuuming, mopping, and restocking.
  • I communicated frequently with guests by answering their questions and supplying them with additional accommodations when requested.
  • I would help the housekeeping manager train new employees on cleaning procedures.

APPAREL ASSOCIATE

Walmart
Bozeman, Montana
02.2024 - 10.2024
  • At Walmart, I worked with a team to complete assigned group projects in addition to fulfilling my individual duties.
  • Some of my duties were setting up merchandise displays, documenting all apparel stock on hand, unloading apparel from freight onto the floor, and maintaining a clean area by organizing, folding, and removing all non-apparel items from the department.
  • I would also greet and assist customers.
  • I also helped our loss prevention team by monitoring the fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.

HOUSEKEEPING ROOM ATTENDANT

Fairfield By Marriott
Livingston , Montana
03.2023 - 01.2024
  • As a housekeeper, I was responsible for completing all rooms assigned to me and for keeping my assigned cart stocked and organized with supplies.
  • This would include stripping all dirty linens, towels, and trash, making beds, restocking, disinfecting all surface areas, disinfecting bathrooms, vacuuming, and mopping.
  • If I completed my assigned rooms before other housekeepers, I would help them complete their assignments.

HOUSEKEEPER

The Historic Murray Hotel
Livingston, MT
04.2022 - 09.2022
  • My position was Desk Clerk and Housekeeper at the Historic Murray Hotel.
  • As a desk clerk, my responsibility was booking reservations for guests over the phone and in person, checking them into their rooms, and making sure any other needs they had were taken care of.
  • Throughout the day, it was crucial to maintain communication with housekeepers on the status of the room's progress or any other pertinent information.
  • I worked with a team of other housekeepers to clean and maintain a welcoming environment for our guests.
  • Working efficiently was essential while also coordinating with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Occasionally, I would give tours of the hotel upon request and share the hotel's history.

BANK TELLER

Wells Fargo
Livingston , Montana
04.2018 - 04.2021
  • As a bank teller, I had to maintain a level of consistent efficiency.
  • I worked both as a lobby teller and at the drive-up.
  • Sometimes, I would work both simultaneously when covering for other tellers.
  • This would include greeting and assisting multiple customers, helping them with their transactions.
  • I identified when the need would arise to transfer a customer to a banker for further financial discussions.
  • I answered incoming calls to the branch and directed customers to the appropriate resources.
  • My other responsibilities included determining what cash amount was needed at our branch and then placing a weekly cash order, maintaining an accurate and balanced cash drawer and vault, keeping up to date with all policy and procedures, and being constantly alert of surroundings for the safety of everyone.
  • I participated in frequent skill practices and role-playing everyday scenarios with coworkers and managers to help with our customer service skills to create a better customer experience.
  • I received the Semi-annual recognition award for consistent and exceptional performance in the region.

Education

Associate of Arts - General Studies of The Arts

Gallatin College
Bozeman, United States
01.2023 - 05.2026

Skills

  • Five plus years of customer service experience

  • Strong desire for continuous learning

  • Strong interpersonal skills

  • Cultural competence and awareness of diversity

  • Over three years of cash handling

  • Security awareness

Semi-annual recognition

Nominated by a coworker for the STARS recognition program for a specific or continuous positive action they witnessed that I demonstrated. I then was selected for Wells Fargo's semi-annual recognition award for the entire Eastern Montana district for consistent and exceptional performance.

Timeline

HOUSEKEEPER

Copper Rose Ranch
10.2024 - Current

APPAREL ASSOCIATE

Walmart
02.2024 - 10.2024

HOUSEKEEPING ROOM ATTENDANT

Fairfield By Marriott
03.2023 - 01.2024

Associate of Arts - General Studies of The Arts

Gallatin College
01.2023 - 05.2026

HOUSEKEEPER

The Historic Murray Hotel
04.2022 - 09.2022

BANK TELLER

Wells Fargo
04.2018 - 04.2021

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