OLIVIA BRUNEUS
Brooklyn,New York
Summary
A meticulous and goal-driven team player with expertise in telephone etiquette and customer relations. Proficient in assisting guests with reservations, valuables and can adapt quickly in any work environment.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Cohen's Fashion Optical
03.2024 - Current
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated check-in, check-out and payments for billing.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Front Desk Receptionist
AG Urgent Care
09.2022 - 03.2024
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Front Desk Receptionist
Salon[718]
06.2021 - 07.2022
- Used internal software to process reservations, check-ins and check-outs.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Cashier
Feel Beauty Supply
08.2020 - 03.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Set up new sales displays each week with fresh merchandise.
- Learned duties for various positions and provided backup at key times.
Education
Cosmetology License -
Empire Beauty School
Brooklyn, NY2022
Skills
- Customer assistance
- Interpersonal communications
- Dispute mediation
- Money handling
- Teamwork
- Written and oral communication skills
Timeline
Front Desk Receptionist
Cohen's Fashion Optical
03.2024 - Current
Front Desk Receptionist
AG Urgent Care
09.2022 - 03.2024
Front Desk Receptionist
Salon[718]
06.2021 - 07.2022
Cashier
Feel Beauty Supply
08.2020 - 03.2021
Cosmetology License -
Empire Beauty School
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