Summary
Overview
Work History
Education
Skills
Timeline
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Olivia (Yvonne) Stephens

Columbia,MO

Summary

Dependable Server/Barista successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Very motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

6
6
years of professional experience

Work History

Youth Development Professional

Boys & Girls Club of Columbia
07.2022 - Current
  • Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
  • Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
  • Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
  • Assisted with educational needs through tutoring and homework assistance.
  • Enhanced youth development by implementing engaging and interactive programs tailored to individual needs.

Brewista

7brew
01.2024 - 06.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strong understanding of coffee culture

Shift Lead Manager

Chilis Resturant
11.2021 - 04.2024
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.

Barista Shift Supervisor

The Grind Coffee House
06.2020 - 02.2022
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Memorized ingredients and recipes for wide variety specialty drinks.

Cashier

Panera Bread
10.2018 - 02.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Bachelor of Arts - Police Science

Columbia College
Columbia, MO
05.2028

High School Diploma -

Rock Bridge Sr. High School
Columbia, MO
05.2020

Skills

  • Youth Mentoring
  • Documentation skills
  • Program Planning
  • Team Collaboration
  • Professionalism
  • Restaurant management
  • Coffee knowledge
  • Organization
  • Work well under pressure
  • Time management

Timeline

Brewista

7brew
01.2024 - 06.2024

Youth Development Professional

Boys & Girls Club of Columbia
07.2022 - Current

Shift Lead Manager

Chilis Resturant
11.2021 - 04.2024

Barista Shift Supervisor

The Grind Coffee House
06.2020 - 02.2022

Cashier

Panera Bread
10.2018 - 02.2020

Bachelor of Arts - Police Science

Columbia College

High School Diploma -

Rock Bridge Sr. High School

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Olivia (Yvonne) Stephens