Olivia Waddoups
Moorpark,CA
Summary
Productive bakery and floral clerks well-versed in providing personable service and meeting customer expectations. Strong familiarity with basic recipes and kitchen equipment acquired over a year of industry experience. Well-versed in botanical knowledge from a college-level course. Committed to contributing to a dynamic floral team.
An industrious bakery and floral clerk offering one year of bakery and floral industry experience is ready to add value to the floral team. Well-versed in processing accurate sales transactions and providing superior customer service.
Reliable and upbeat bakery and floral clerks are successful at promoting customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing, and cleaning. Dedicated and dependable relationship builder with excellent organizational strengths and a superior work ethic
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level floral clerk position. Ready to help the team achieve company goals.
Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management skills, and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Bakery Clerk
Vons Grocery Store 1735
08.2022 - 11.2022
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Wrapped, boxed and weighed bakery department products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in fresh cut and decoration products.
- Increased business sales utilizing floral knowledge.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Tracked down hard-to-find merchandise at diverse locations.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Informed customers of current store promotions to encourage additional sales purchases.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Inspected goods to establish accurate pricing and labeling.
- Used utensils and equipment to portion, wrap and display bakery items.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
- used the in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations, and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.customers
Floral Clerk
Vons Grocery Store 1735
11.2021 - 08.2022
- Assisted with monthly inventory counts.
- Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
- Set up and broke down holiday and seasonal displays.
- Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
- Placed orders for supplies such as ribbon and cellophane.
- Prepared potted plants and bouquets based on customer requirements.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Provided customers with care directions for flower arrangements.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Properly package flowers and plants for damage-free delivery.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
- Researched latest design trends, colors and vendor products for use in new pieces.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Nurtured flowers to maintain quality and promote longevity.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Utilized floral design techniques to craft unique floral arrangements.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Recommended appropriate floral arrangements to match theme of anniversaries, weddings and funerals.
Education
AA-T - Anthropology
Moorpark College
Moorpark, CA06.2024
Skills
- Effective communicator
- Goal oriented
- Organized
- Phone etiquette
- Takes orders quickly and effectively
- Creative problem solver
- Team collaborator
- Always has new ideas
Languages
German
Elementary
Timeline
Bakery Clerk
Vons Grocery Store 1735
08.2022 - 11.2022
Floral Clerk
Vons Grocery Store 1735
11.2021 - 08.2022
AA-T - Anthropology
Moorpark College
Similar Profiles
Sean HanniganSean Hannigan
Bakery Clerk at Vons Grocery StoreBakery Clerk at Vons Grocery Store
Catarina MontoyaCatarina Montoya
Sales Associate at Vons Grocery StoreSales Associate at Vons Grocery Store
Sean PutnamSean Putnam
Courtesy Clerk/ Department Manager at Vons Grocery StoreCourtesy Clerk/ Department Manager at Vons Grocery Store