Oliver Bernal
Minneapolis,Minnesota
Summary
Strategic and data-driven Sales Operations professional with 10+ years of experience in SaaS, Salesforce optimization, and lead-to-cash process improvement. Proven success in accelerating revenue growth, driving operational efficiency, and partnering cross-functionally with Sales, Finance, and Product teams. Strong background in revenue forecasting, KPI reporting, and process automation. Bilingual communicator (English/Spanish) with an MBA and a collaborative, high-performance mindset.
Overview
12
12
years of professional experience
Work History
Sr. Business Operations Specialist
IDeaS – A SAS Company
09.2024 - Current
- Drive Salesforce enhancements and lead-to-cash process optimization for Commercial Success teams
- Act as the team’s Salesforce advocate, identifying system pain points and translating them into business requirements
- Collaborate with BIS to manage user stories, QA testing, and go-live decisions
- Provide Tier II Salesforce support and manage user access provisioning
- Enhance internal enablement resources including SharePoint content and process documentation
- Support cross-functional initiatives that improve operational efficiency and reduce sales cycle time
Global Sales Operations – Strategic Business & Go-to-Market
Guidewire Software
11.2022 - 09.2024
- Led GTM planning, territory alignment, and Salesforce hygiene for global sales org
- Managed revenue and pipeline forecasting for One Inc Partnership, driving 4000%+ growth
- Served as liaison to FP&A, supporting strategic planning and reporting for executive stakeholders
- Built dashboards and reports to improve visibility and decision-making across departments
- Championed process improvements and sales enablement initiatives to drive scalability
CSM Sales Operations Analyst
Guidewire Software
11.2018 - 11.2022
- Managed the full quote-to-cash lifecycle across NA and LATAM, ensuring accuracy and compliance
- Partnered with Legal, Finance, and Sales to streamline contracts and approval workflows
- Led projects in AP/AR and Treasury, reducing billing issues and collections backlog
- Ensured LATAM tax compliance by coordinating directly with customers and internal teams
Senior Contracts Analyst
Coloplast
03.2018 - 11.2018
- Handled contract renewals, amendments, and pricing updates across business units
- Maintained contract records in Salesforce and Oracle, ensuring data accuracy and audit readiness
- Improved financial compliance and stakeholder alignment across regional offices
Global Contracts Administrator
Entrust Datacard
07.2016 - 03.2018
- Negotiated and executed NDAs, MSAs, and SaaS agreements
- Supported internal stakeholders and legal teams in full contract lifecycle
- Created monthly reports tracking contract status and turnaround times
Finance & Production Analyst / Auditor
Edina Realty Title / Wells Fargo Home Mortgage
12.2012 - 06.2016
- Audited underwriting and financial docs to ensure compliance with corporate policies
- Built and tracked KPIs, reporting insights to leadership for process improvements
- Provided feedback to optimize workflows and improve regulatory readiness
Education
MBA - Business Administration
Concordia University
St. PaulBS - Business Management
Brown College
Minneapolis, MNSkills
- Sales Operations Strategy
- Salesforce (SFDC) Optimization
- Lead-to-Cash Process
- Revenue Share Forecasting
- KPI Dashboards & Reporting
- Process Improvement and Automation
- Stakeholder Collaboration
- Contract Lifecycle Management
- GTM and Territory Planning
Languages
Spanish
Native/ Bilingual
Timeline
Sr. Business Operations Specialist
IDeaS – A SAS Company
09.2024 - Current
Global Sales Operations – Strategic Business & Go-to-Market
Guidewire Software
11.2022 - 09.2024
CSM Sales Operations Analyst
Guidewire Software
11.2018 - 11.2022
Senior Contracts Analyst
Coloplast
03.2018 - 11.2018
Global Contracts Administrator
Entrust Datacard
07.2016 - 03.2018
Finance & Production Analyst / Auditor
Edina Realty Title / Wells Fargo Home Mortgage
12.2012 - 06.2016
MBA - Business Administration
Concordia University
BS - Business Management
Brown College
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