Olivier Boukli
Miami
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
27
27
years of professional experience
Work History
Club Lounge Concierge
Ritz-Carlton Hotel Company
10.2023 - 05.2025
- Provide high-level, personalized meal and beverage service for VIP guests, ensuring seamless and exclusive lounge experiences.
- Manage complex guest inquiries and operational challenges with a problem-solving mindset, aligning solutions with luxury service standards.
- Maintain exquisite lounge ambiance and presentation, including attention to decorative elements and guest comfort.
- Collaborate discreetly with team members to optimize service delivery and uphold rigorous service quality metrics.
Waiter /Assistant Restaurant Manager
Bath Club
10.2022 - 03.2023
- Delivered exceptional fine dining and beverage service to club members, building strong relationships with discerning clientele.
- Assisted with daily operations, demonstrating strong time management, adaptability, and problem-solving skills in a high-end service environment.
- Received recognition for outstanding service, showcasing a consistent commitment to member satisfaction and exceeding expectations.
Sales Consultant
Darcars Lexus
07.2020 - 02.2022
- Managed full sales cycle, building trust and tailoring solutions for clients through effective communication and product knowledge.
- Utilized CRM software to manage client interactions, showcasing proficiency in data management and client relationship building.
Project Manager | Reinforcement Methods Technician
BG Armartures
07.2009 - 01.2018
- Directed technical projects, demonstrating meticulous attention to detail in interpreting architectural blueprints and managing resources.
- Managed cross-departmental collaboration, ensuring project objectives were met on time and within budget.
Network Administrator | Project Manager
Audiotel Connection
01.1998 - 12.2008
- Maintained and optimized critical network systems, demonstrating reliability and attention to detail in ensuring 99.99% uptime.
- Managed technical teams to implement system upgrades, adhering to strict security protocols and enhancing system reliability.
Education
Certificate of Technical Studies - Comptia A+
Clark University
Worcester, MA02-2023
MBA - Marketing Management
Felix Faure
Beauvais, France09-1993
Skills
- Marketing
- Front desk support
- Social media networking
- Reservation coordination
- Housekeeping collaboration
- Administrative support
- Guest relations
- Issue troubleshooting
- Strong work ethic
- Tech-Savvy
Accomplishments
- Crafted unique, personalized guest experiences during visits or stays, resulting in [Number]-star service rating for resort.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Interests
- Culinary & Fine Beverages: Passion for mixology, great spirits, and French culinary arts, with a refined appreciation for luxury and high-end experiences
- Science & Technology: Deep interest in advancements in technology, scientific discovery, astronomy, and quantum physics
- Mind & Consciousness: Dedicated to the exploration of meditation and the study of consciousness
Timeline
Club Lounge Concierge
Ritz-Carlton Hotel Company
10.2023 - 05.2025
Waiter /Assistant Restaurant Manager
Bath Club
10.2022 - 03.2023
Sales Consultant
Darcars Lexus
07.2020 - 02.2022
Project Manager | Reinforcement Methods Technician
BG Armartures
07.2009 - 01.2018
Network Administrator | Project Manager
Audiotel Connection
01.1998 - 12.2008
Certificate of Technical Studies - Comptia A+
Clark University
MBA - Marketing Management
Felix Faure
Similar Profiles
Inza Davis-FloydInza Davis-Floyd
Stewarding at The Ritz-Carlton Hotel CompanyStewarding at The Ritz-Carlton Hotel Company
Tara OzaetaTara Ozaeta
Overnight Guest Services Agent at The Ritz-Carlton Hotel CompanyOvernight Guest Services Agent at The Ritz-Carlton Hotel Company
Christina ThomsonChristina Thomson
Meetings and Special Events Assistant Manager at The Ritz-Carlton Hotel CompanyMeetings and Special Events Assistant Manager at The Ritz-Carlton Hotel Company
Thelma O. PytonThelma O. Pyton
Behavioral Health Targeted Case Manager at Healthy Connections CMHC, INC. , Behavioral HealthBehavioral Health Targeted Case Manager at Healthy Connections CMHC, INC. , Behavioral Health
Jose David VallesJose David Valles
Phlebotomist and Laboratory Assistant at HCA FL North Florida HospitalPhlebotomist and Laboratory Assistant at HCA FL North Florida Hospital