Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Olivier Desir

Margate,United States

Summary

Sales professional with a successful history of delivering exceptional customer satisfaction, retention, and referrals. Known for effectively utilizing analytical and communication skills to understand and meet client needs. Proficient in recommending and promoting products based on customer preferences. Experienced in leading sales cycles and managing teams in busy retail settings. Seeking a management position to provide excellent service and contribute to organizational success.

Overview

8
8
years of professional experience

Work History

Store Associate

Alo Yoga
04.2024 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Provided product demonstrations to highlight features, benefits and value.
  • Worked with loss prevention in monitoring shopper behavior.

Operations Manager

Express
06.2023 - Current
  • Trained and mentored sales representatives on effective sales techniques, resulting in an increase in sales closures by 65%
  • Developed and implemented sales training programs that improved sales skills and resulted in an increase in sales effectiveness
  • Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a stronger loyalty from our customers
  • Managed a team of sales representatives, leading to an increase in sales
  • Developed and implemented an effective sales strategy that increased sales by X% in the assigned region
  • Monitored sales performance and provided feedback and coaching to sales representatives
  • Developed and implemented effective training programs for sales representatives, resulting in improved sales skills
  • Planned inventory needs to ensure sufficient stock levels and minimize lost sales due to stock-outs
  • Managed daily operations such as cashiering, stocking, and merchandising to ensure smooth store operations
  • Operations such as floor-set, window display changes, stock room management...
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Sales Lead

Victoria Secret
02.2022 - 08.2023
  • Trained and mentored sales representatives on effective sales techniques, resulting in an increase in sales closures
  • Developed and implemented sales training programs that improved sales skills and resulted in an increase in sales effectiveness
  • Utilized sales techniques and strategies to build customer relationships and close sales, resulting in an increase in profit
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift
  • Developed and implemented a lead tracking system that improved the efficiency of the sales process
  • Exceeded monthly sales target by X% through effective lead generation and cold calling
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.

Client Sales Associate

Golden Goose
09.2022 - 03.2023
  • Utilized consultative sales techniques to understand customer needs and provide tailored solutions
  • Trained and mentored new staff members on product knowledge and customer service
  • Developed and maintained strong client relationships, resulting in an increase in customer loyalty
  • Utilized sales techniques and strategies to build customer relationships and close sales, resulting in an increase in sales.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Utilized customer feedback to improve product offerings.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Stock Manager

Psycho Bunny
08.2021 - 10.2022
  • Managed and supervised a team of stock personnel to ensure accurate and efficient stock operations
  • Ensures all upstock and back stock is organized and maintained according to company standards to facilitate effective replenishment and maximize gross margin
  • Manages inventory tracking system to record deliveries, shipments and stock levels
  • Forecast stock needs and planned for seasonal fluctuations in demand
  • Analyzed sales data to identify trends, anticipate customer demand, and adjust stock levels to maximize profit margins
  • Minimized store thefts through effective monitoring strategies and close customer observation.

Stock Associate

Abercrombie & Fitch
01.2017 - 04.2020
  • Organized over one hundred shipments per day to domestic and international customers
  • Verified shipments by checking received items against invoices
  • Completed daily cycle counts and assisted with monthly inventory audits
  • Prepared items for storage, sales, and shipment with proper staging and tagging
  • Supported efficient sales floor restocking, palliating, and moving groups of boxes to merchandise aisles
  • Helped team handle high-volume work by prioritizing tasks and organizing supplies
  • Approached and solved work problems with initiative and sound judgment.

Education

Highschool Diploma -

Norland Senior Highschool
06.2018

Skills

  • Communication Skills
  • Ability to Multitask
  • Time Management
  • Problem Solving
  • Ability to Work Under Pressure
  • Leadership Skills
  • Multitasking
  • Customer Service
  • Teamwork and Collaboration
  • Shipping coordination
  • Inventory optimization
  • Attention to Detail
  • Cash Handling
  • Product Knowledge
  • Visual Merchandising
  • Window displays
  • Marketing knowledge

Personal Information

Title: Management

Languages

Creole:
Professional Working
English
Native or Bilingual

Timeline

Store Associate

Alo Yoga
04.2024 - Current

Operations Manager

Express
06.2023 - Current

Client Sales Associate

Golden Goose
09.2022 - 03.2023

Sales Lead

Victoria Secret
02.2022 - 08.2023

Stock Manager

Psycho Bunny
08.2021 - 10.2022

Stock Associate

Abercrombie & Fitch
01.2017 - 04.2020

Highschool Diploma -

Norland Senior Highschool

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Olivier Desir