Olivier Marquez
Chicago,IL
Summary
Compassionate professional in healthcare, particularly skilled in providing exceptional home care support. Known for productivity and efficiency in task completion, ensuring comfort and well-being of clients. Specialized skills include patient mobility assistance, basic medical monitoring, and personalized care plan adherence. Excel in empathy, communication, and patience, using these soft skills to enhance client satisfaction and trust.
Overview
25
25
years of professional experience
Work History
Home Care Aide
Help at Home Senior Care
Chicago, Illinois
05.2022 - Current
- Planned recreational activities for the client's physical well-being based on individual needs.
- Maintained accurate records of client information and services provided.
- Documented patient status and reported changes in care needs.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Respected the dignity of all patients by maintaining confidentiality of their health information.
- Recognized emergency situations and implemented appropriate procedures.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
Hospital Unit Clerk
Chicago Eye Institute
Chicago, Illinois
03.2009 - 12.2018
- Screened calls and collected messages for unit personnel to promote team efficiency.
- Maintained confidentiality of all patient information.
- Maintained accurate and up-to-date patient medical records, adhering to confidentiality policies.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Performed data entry into an electronic health record system.
- Assisted with insurance verification and authorization processes to ensure coverage.
- Monitored and ordered office and medical supplies, maintaining optimal stock levels.
- Scheduled and confirmed patient appointments and consultations.
- Checked-in patients upon arrival at the facility, collected copays, verified insurance cards.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Prepared charts for outpatient and inpatient services.
- Answered phones to transfer calls or relay messages to patients or staff.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scanned documents into computer databases for storage purposes.
Hospital Unit Clerk
Retina Vitreal Consultants
Chicago, IL
02.2000 - 03.2009
- Scheduled and confirmed patient appointments and consultations.
- Checked-in patients upon arrival at the facility, collected copays, verified insurance cards.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Maintained confidentiality of patient records in accordance with HIPAA regulations.
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Prepared charts for outpatient and inpatient services.
- Routed laboratory or diagnostic results to appropriate staff.
- Verified insurance coverage for incoming patients.
- Scanned documents into computer databases for storage purposes.
- Greeted patients, answered phone calls, and provided general information to visitors.
- Coordinated scheduling of patient appointments, tests, and procedures, optimizing department workflow.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Handled patient billing inquiries and processed payments, enhancing patient experience.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Organized and maintained filing systems for patient records.
Education
Some College (No Degree) - General Studies
Richard J Daley College
Chicago Heights, ILSkills
- Record keeping
- Communication skills
- Team collaboration
- Client assessment
- Data entry
- Insurance verification
- Medical charting
- Compassionate care
- Appointment scheduling
- Report observations
- Multitasking capacity
- HIPAA compliance
- Organizational skills
- Records management
- Professionalism
Languages
English
Professional
Spanish
Professional
Timeline
Home Care Aide
Help at Home Senior Care
05.2022 - Current
Hospital Unit Clerk
Chicago Eye Institute
03.2009 - 12.2018
Hospital Unit Clerk
Retina Vitreal Consultants
02.2000 - 03.2009
Some College (No Degree) - General Studies
Richard J Daley College
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