Olivier Samba
Fredericksburg,VA
Summary
Dynamic leader with 16+ years of experience in project management, sales analysis, and team leadership. Demonstrates proficiency in Microsoft Office, data entry, and communication, driving departmental efficiency and sales growth. Passionate about fostering team development and implementing strategic initiatives for continuous improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Department Manager/ Sales Supervisor - Home Depot
GOA
2012.10 - 2020.07
- Data Entry and Record Keeping: You'll ensure accurate data entry into computer systems, maintain files and paperwork, and potentially handle some bookkeeping tasks
- Communication: Answering phones, routing calls, and corresponding with vendors and other departments are all part of job
- Strong organizational skills and attention to detail are essential
- Proficiency in office software like Microsoft Office Suite is plus
- Excellent communication and interpersonal skills are necessary
- Ability to work independently and as part of team is key.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Established clear performance expectations for staff members which led to increased accountability
- Contributed creation of long-term strategic plans that aligned with company''s overall vision and goals
- Increased productivity by identifying bottlenecks and implementing targeted solutions
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities
Department Manager/ ASDS
Home Depot
2008.05 - 2020.07
- Coaching and Development: Associate Support Department Supervisor trains and coaches associates, helping them improve their skills and knowledge
- This might involve providing on-the-job training, conducting skills assessments, and offering guidance on career development
- Staff Management: Managing associates, scheduling their shifts, handling performance reviews, and addressing any concerns of some associates.
- Communication and Collaboration: Supervisors act as bridge between associates and store management
- I used keep associates informed about company policies and procedures, as well as communicate associate needs and concerns up on chain of command
- Hiring and On-boarding: My task was recruitment process, interviewing potential candidates and making hiring recommendations and making sure smooth transition into their roles
- Administrative Duties: There will likely be some paperwork involved, such as maintaining associate files, completing time-sheets, and ensuring adherence to company policies
- Eager to learn quickly and work hard, demonstrating strong work ethics and punctuality in all tasks
- Mentored new hires, fostering team cohesion and accelerating on boarding, resulting in 20% reduction in training time
- Partnered with management on strategic initiatives, improving associate engagement and workplace satisfaction
- Analyzed sales data to identify trends, implementing changes that boosted quarterly sales by 10%
- Proactively engaged with customers, providing exceptional service and driving repeat business.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Information technology - Information Technology
Northern Community College
Annandale, VA03.2010
Certification -
AWS Ebridge Training
Ashburn, VA10.2023
Skills
- Customer Service
- Strategies and goals
- Personnel training and development
- Problem-Solving
- Customer Engagement
- Conflict de-escalation
- Work Planning and Organization
- Business development and planning
- Training and Development
- Coaching and Mentoring
- Positive Attitude
- Excellent Communication
- Multitasking Abilities
- Computer Skills
- MS Office
Additionalinformation
True, True, True, True, French, English, True, True, True, True
Certification
Aws Cloud Practitioner
Timeline
Department Manager/ Sales Supervisor - Home Depot
GOA
2012.10 - 2020.07
Department Manager/ ASDS
Home Depot
2008.05 - 2020.07
Information technology - Information Technology
Northern Community College
Certification -
AWS Ebridge Training
Aws Cloud Practitioner
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