Olivier Sery
Manager, Customer Onboarding
Loveland,CO
Summary
Goal-driven and dedicated professional with over eight years of experience in customer support, team leadership, and IT administration. Passionate about creating a safer, simpler digital future, I excel in fostering a strong team culture, implementing strategic initiatives, and driving customer success. I am eager to leverage my skills and experience to contribute to 1Password's mission of unlocking peace of mind and ensuring everyone stays safe online. As a strong goal-getter, I am enthusiastic about the opportunity to bring my expertise in customer success, team leadership, and strategic planning to 1Password, dedicated to fostering a supportive team culture and ensuring the highest standards of customer onboarding and success.
Overview
10
10
years of professional experience
23
23
years of post-secondary education
Work History
IT Support Specialist
Navy Reserves Center
6 2022 - Current
- Provided technical support and troubleshooting assistance to clients and internal users, ensuring prompt resolution of IT-related issues
- Managed and maintained IT infrastructure, including hardware, software, and network systems
- Conducted user training sessions to enhance IT literacy and promote best practices in cybersecurity
- Interfaced with customers and stakeholders to understand their IT needs and provide solutions effectively
- Communicated technical information clearly to non-technical users and stakeholders
- Contributed to a supportive team culture and collaborated cross-functionally to achieve organizational goals.
Intern, IT Security Analyst
Kings Bay Submarine Base
01.2019 - 06.2022
- Provided technical assistance and troubleshooting support to clients, ensuring prompt resolution of IT-related issues
- Assisted in maintaining and updating IT infrastructure, including hardware and software systems
- Collaborated with senior IT specialists to implement security patches and updates across company networks
- Conducted user training sessions to enhance IT literacy and promote best practices in cybersecurity
- Supported IT project teams in troubleshooting and resolving technical issues related to security implementations
- Participated in cross-functional meetings to gain insights into integrating security programs across departments.
Technical Support Intern
USS IWO JIMA
05.2017 - 12.2018
- Provided technical assistance and troubleshooting support to clients, ensuring prompt resolution of IT-related issues
- Assisted in maintaining and updating IT infrastructure, including hardware and software systems
- Conducted user training sessions to enhance IT literacy and promote best practices in cybersecurity
- Collaborated with senior IT specialists to implement security patches and updates across company networks.
Electrician Mate
USS IWO JIMA
02.2014 - 05.2017
- Managed network, hardware, and software issues; installed, configured, troubleshooted, and maintained systems
- Ensured that accreditation support documentation was created and kept up to date in accordance with security criteria by conducting and documenting security tests
- Conducted regular system audits to ensure compliance with IT security policies and procedures
- Contributed to a supportive team culture and collaborate cross-functionally to achieve organizational goals.
Education
Bachelor of Science - IT/Cybersecurity
National American University (NAU)
Rapid City, SD 05.2001 - 05.2024
Associate of Arts in Information Technology - Information Technology
National American University (NAU)
Rapid City, SD03.2022
Skills
Customer Success: Experienced in managing customer relationships and ensuring customer satisfaction
Citizenship
U.S. Citizen
Languages
Fluent in English and proficient in French
Securityclearance
Secret, obtained through the US Navy
References
Available upon request
Projects
Customer Success Strategy Development, Developed and implemented strategies to enhance customer success and satisfaction, Conducted customer training sessions and provided ongoing support to ensure optimal product use, Collaborated with cross-functional teams to align customer success initiatives with company goals Team Leadership and Development, Led a team in providing exceptional customer support and achieving departmental targets, Conducted regular team meetings and provided coaching to support team members' professional growth, Implemented process improvements to enhance team efficiency and performance
Timeline
Intern, IT Security Analyst
Kings Bay Submarine Base
01.2019 - 06.2022
Technical Support Intern
USS IWO JIMA
05.2017 - 12.2018
Electrician Mate
USS IWO JIMA
02.2014 - 05.2017
Bachelor of Science - IT/Cybersecurity
National American University (NAU)
05.2001 - 05.2024
IT Support Specialist
Navy Reserves Center
6 2022 - Current
Associate of Arts in Information Technology - Information Technology
National American University (NAU)
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