Open To Work
Oliviyah Moore
Richmond,VA
Work Preference
Summary
Results-driven Administrative and Operational professional with a B.S. in Psychology and Sociology and QMHP-T certification. Expertise in optimizing workflows and maintaining regulatory standards across healthcare and corporate settings. Highly experienced in HR assistant support (onboarding, payroll coordination, employee relations), patient access coordination, and office administrative management. Proven ability to enhance client services, manage complex EMR systems, and implement process improvement strategies through quality assurance auditing.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist (Mental Health) & Quality Assurance Coordinator (ABA Services)
Behavioral Health Services of Virginia
07.2024 - Current
- Spearheaded Quality Assurance and Compliance initiatives across both Mental Health and ABA services, consistently ensuring 100% adherence to Medicaid, state, and internal regulatory standards.
- Elevated documentation accuracy for licensed clinicians, QMHPs, and BCBAs by auditing clinical files (ISPs, progress notes, and treatment plans) and implementing process improvements that reduced administrative errors.
- Mitigated financial and licensing risk by proactively coordinating audit preparation and managing clinical records and data tracking systems essential for successful billing and accreditation reviews.
- Optimized client progress monitoring using tools like the DLA-20 and conducted reassessments to ensure objective outcome measurement and facilitated continuity of care for clients, including children with autism.
Patient Access Coordinator
VCU Health System
01.2024 - 07.2024
- Optimized patient flow by coordinating high-volume appointment scheduling and meticulously managing multiple physician calendars using EMR systems.
- Ensured revenue cycle integrity and HIPAA compliance by accurately performing patient registration, insurance verification, and medical history updates prior to service delivery.
- Facilitated seamless care delivery by acting as the primary liaison between healthcare providers, patients, and administrative departments, resolving access barriers across the system.
- Supported financial operations by processing insurance claims and effectively resolving complex patient billing inquiries, ensuring clarity and accuracy for high-volume transactions.
Client Services Coordinator
Richmond Private Methadone Clinic
08.2022 - 01.2024
- Managed all front-office operations, including patient intake, appointment coordination, and timely insurance authorizations, to ensure a smooth flow of care.
- Contributed directly to client-centered care by supporting clinical teams in maintaining accurate records and assisting with reassessments required for continued patient services.
- Ensured 100% regulatory compliance by consistently upholding strict confidentiality protocols while handling sensitive patient health information and clinical documentation.
Executive and Human Resources Assistant
Dominion Energy
08.2021 - 08.2022
- Provided comprehensive HR support including new hire onboarding processes, attendance tracking, and employee relations assistance.
- Coordinated payroll documentation and supported departmental compliance, while managing executive schedules and organizing company-wide communications and events.
- Prepared reports and presentations for senior leadership, contributing to strategic planning and departmental efficiency.
Administrative Office Associate
Richmond Metropolitan Transportation Authority
06.2018 - 08.2021
- Improved efficiency of customer service and administrative workflows by maintaining accurate digital records and supporting document preparation.
- Managed confidential data and coordinated meeting logistics in a cross-functional role.
- Streamlined the billing support process by managing and tracking essential documentation, ensuring timely submission for agency operations.
- Enhanced customer service response time by serving as the primary administrative point of contact for external inquiries and successfully resolving operational questions.
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, Virginia, VA05.2025
Skills
- Behavioral Health
- Documentation & Compliance
- Human Resources Support & Onboarding
- Intake and Assessment Coordination
- Quality Assurance & Audit Preparation
- Microsoft Office Suite & EMR Systems
- Administrative Operations & Process Improvement
- Client Progress Monitoring Knowledge
- Client Services & Communication
- Case Management
Certification
- QMHP-T Certification
- HIPPA Compliance Certification
- CPR Certified
- Mental Health First Aid Training
Timeline
Quality Assurance Specialist (Mental Health) & Quality Assurance Coordinator (ABA Services)
Behavioral Health Services of Virginia
07.2024 - Current
Patient Access Coordinator
VCU Health System
01.2024 - 07.2024
Client Services Coordinator
Richmond Private Methadone Clinic
08.2022 - 01.2024
Executive and Human Resources Assistant
Dominion Energy
08.2021 - 08.2022
Administrative Office Associate
Richmond Metropolitan Transportation Authority
06.2018 - 08.2021
Bachelor of Science - Psychology
Virginia Commonwealth University