Summary
Overview
Work History
Education
Skills
Hobbies
Timeline

Olivya Decena

Lincoln,RI

Summary

Highschool student who proudly provides highly productive, efficient, and hardworking etiquette in retail/store environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer needs and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. A motivated individual with some experience in customer service and sales. Skilled in building customer relationships, communication and interpersonal skills for providing superior customer service.

Overview

2
2
years of professional experience

Work History

Sales Associate

Journeys Shoe Store
North Attleboro, MA
06.2023 - Current
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Used technology resources to assist customers in locating and selecting items.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Developed trusting relationships with customers by making personal connections.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Greeted customers and provided exceptional customer service.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Intern

Freelance Hair Salon
04.2021 - 10.2021


  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

No Degree -

Cumberland High School, Cumberland, RI
06.2024
  • Honor Roll [2021-2023]
  • Relevant Coursework: Personal Finance, Business/Entrepreneurship & Hospitality



Skills

  • Collaboration
  • Communication
  • Adaptability
  • Costumer Service
  • Creative Problem Solving
  • Telephone Etiquette
  • Multitasking and Organization
  • Creative and Resourceful
  • Teamwork and Collaboration
  • Relationship Building
  • Friendly and Outgoing

Hobbies

  • Asian-Fusion Cuisine
  • Art
  • Jujutsu
  • Fashion
  • Antique Collecting

Timeline

Sales Associate - Journeys Shoe Store
06.2023 - Current
Intern - Freelance Hair Salon
04.2021 - 10.2021
Cumberland High School - No Degree,
Olivya Decena