Oliyad Dissassa
Sunnyvale,USA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
15
15
years of professional experience
Work History
Driver
Self Employed
California, California
03.2023 - Current
- Provided safe and efficient transportation for passengers using GPS navigation systems.
- Maintained vehicle cleanliness and operational readiness through regular inspections and maintenance.
- Delivered exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Adapted to changing traffic patterns and weather conditions to optimize route efficiency.
- Managed time effectively to ensure timely pickups and drop-offs while minimizing idle time.
- Delivered passengers to destinations safely and on time.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Developed deep knowledge of local routes and area destinations.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
Food Service Server
Belmont Village
USA
04.2023 - 09.2023
- Provided exceptional dining service, managing multiple tables at once.
- Distributed menus and explained daily specials.
- Took and delivered food and beverage orders to the kitchen.
- Delivered food, beverages, condiments, and other requested items to residents.
- Ensured food was prepared correctly and met residents' satisfaction, returning incorrect orders to the kitchen.
- Assisted with clearing tables and preparing dining area for future service.
- Supported special events and celebrations within the community.
Food Service
Evangelische Gesundbrunne
Germany
08.2020 - 01.2023
- Prepared meals for residents, including breakfast, lunch, and dinner.
- Set up dining room and food carts for room service.
- Served meals in the dining room and delivered food to residents' rooms.
- Collected dishes, cleaned tables, and used the dishwasher.
- Managed weekly orders and meal preferences for residents.
- Ensured dining area and kitchen were properly cleaned.
- Provided general housekeeping, including room and floor cleaning.
Salesperson
Jana & Timo Bio Obst und Gemüse Shop
Germany
07.2017 - 01.2023
- Maintained and stocked fruits and vegetables on shelves.
- Provided customer service, including preparing recipes and managing sales.
- Handled online orders and prepared them for customer pickup.
- Ensured proper stock organization.
Housekeeper
Jugendbüerg Sensenstein
Germany
09.2017 - 07.2020
- Organized household tasks for various individuals, meeting their daily needs.
- Acted as a support and conversation partner for household members.
- Completed daily household tasks such as laundry, cleaning, and errands.
- Assisted with personal hygiene tasks.
Server
Wasserschloss Wulmerson
Germany
09.2015 - 08.2017
- Managed kitchenware preparation and table setup.
- Greeted customers, ensuring tables were clean and properly equipped.
- Distributed menus and presented daily specials.
- Delivered food and beverages, collected plates, and cleared tables.
- Processed payments and provided receipts to customers.
Marketing Manager
Domino Customs Clearing
Ethiopia
06.2014 - 03.2015
- Planned and coordinated business transactions for international imports and exports.
- Managed customs documentation, calculated customs duties, and finalized tax payments.
- Managed phone calls and maintained filing systems.
Customer Service Officer
Ethiopian Shipping and Logistic
Ethiopia
01.2011 - 07.2014
- Prepared freight invoices and communicated with agents regarding shipments.
- Notified customers of vessel arrivals and prepared transportation vehicles for containers.
- Handled customs documentation and collected payment for shipping services.
Education
Diploma - Hospitality and Management
Elizabet Knippen Schule
Kassel, Germany07.2020
Diploma - Marketing and IT
Entoto Polytechnic College
Addis Ababa, Ethiopia08.2011
Additional Qualifications
- Proficient in Microsoft Office applications (Word, Excel)
- Fluent in English, German, and Amharic
Languages
English
Full Professional
Dutch
Full Professional
Timeline
Food Service Server
Belmont Village
04.2023 - 09.2023
Driver
Self Employed
03.2023 - Current
Food Service
Evangelische Gesundbrunne
08.2020 - 01.2023
Housekeeper
Jugendbüerg Sensenstein
09.2017 - 07.2020
Salesperson
Jana & Timo Bio Obst und Gemüse Shop
07.2017 - 01.2023
Server
Wasserschloss Wulmerson
09.2015 - 08.2017
Marketing Manager
Domino Customs Clearing
06.2014 - 03.2015
Customer Service Officer
Ethiopian Shipping and Logistic
01.2011 - 07.2014
Diploma - Marketing and IT
Entoto Polytechnic College
Diploma - Hospitality and Management
Elizabet Knippen Schule