Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Olja Abdulovic

Houston

Summary

Highly resourceful, dedicated, and performance-driven professional with 15+ years’ comprehensive experience in superior customer service, front desk management, and administration assistance in a fast-paced and ever-changing work environment. Skilled in providing front desk, general office, clerical, and administrative support, managing schedules, travel arrangements, coordinating appointments via face-to-face and phone calls, maintaining office supplies, and supplier/vendor engagement. An established communicator with the ability to cultivate effective working relationships with customers, family members, staff, and fellow department heads, while possessing Trilingual (English/Serbian/German) skills along with inclusive knowledge of Microsoft Office, computers, office machines, equipment, and various business application software.

Overview

8
8
years of professional experience

Work History

Payment Specialist

RMWBH Law Firm
02.2024 - Current
  • Effectively communicating with paralegals to ensure timely process of payments.
  • Reviewing and preparing payment receipts for processing.
  • Analyzing notes, documents, and pertinent information to proceed with payment processing.
  • Analyzing and synthesizing complex or diverse information; collecting and researching data.
  • Reviewing online online payments and check payments from homeowners, ensuring the payments are accurately recorded in each homeowner account, preparing payment memos for clients, processing payments approved by the paralegals, and forwarding payments as necessary.


Receptionist

RMWBH Law Firm
02.2022 - Current
  • Perform cross-functional assignments, such as maintaining and updating the phone directory, arranging desk nameplates for newly recruited personnel, and aiding the facility department with required order purchases when needed. Project procurement expertise in managing inventories and ordering business cards as well as office supplies in line with organization needs. Ensure office operations excellence by systemizing filing, documentation, and records while updating management via compiling and presenting cross-functional reports.
  • Displayed compelling communication and negotiation skills in finalizing pricing agreement terms and conditions in catering daily lunch and dinner orders resulting in securing annual savings of $30K.
  • Actively engage and facilitate management meetings by establishing spaces and materials, recording discussions, and distributing meeting notes with over 500 employees.
  • Succeeded to minimize cost by 30% via controlling office supplies budget within defined budgetary during Covid-19.
  • Conduct effective planning and implementation for organizing annual company events.
  • Navigate and generate invoices while ensuring superior front desk services by supervising and supporting the receptionist.
  • Proactively engaged in the preparation and finalization of regularly scheduled reports.
  • Utilized multitasking and time management skills in scheduling travel arrangements, booking flights/cars and finalizing hotel/restaurant reservations.

Administrative Assistant

Applied Optoelectronics, Inc.
11.2017 - 02.2022
  • Planned, updated, and set up meeting schedule as well as prepared conference rooms for daily meeting execution. Drove high-quality front-desk service by attending and supporting visitors while facilitating towards destination department and concerned staff. Proactive in scanning, faxing, and copying documents with a focus to retain accurate staff administrative records. Carried out excellent administrative support by drafting documents, reports, and correspondence as needed.
  • Executed strong interpersonal and excellent communication skills in receiving and answering 100+ daily phone calls from staff, clients, and vendors while assuring satisfaction via expediting and transferring calls to appropriate employees.
  • Collaborated in hiring, onboarding, and mentoring five new receptionists aligned with organization rules, procedures, and day-to-day assignments.
  • Held full accountability to check, confirm, and collect packages from DHL, FedEx, UPS, and USPS while sorting mails, contacting the correct person to sign and receive the packages.
  • Additional Experience: As Cashier/Host/Server at La Madeleine, Houston, TX | As Administrative Assistant at the Alliance for Multicultural Community Services, Houston, TX

Education

High School Diploma -

Elsik High School
Houston, TX

Skills

  • Front Desk & Administrative Support
  • Events/Travel/Calendar Management
  • Reporting, Documentation & Presentation
  • Office & Operational Management
  • Supplies & Purchase Order Management
  • Service Quality Improvement Initiatives
  • Superior Client Service
  • Policies Compliance & Execution
  • Team Training & Collaboration

Awards

Employee of the Year Certificate, Received Complimentary Letters from Clients & Customers, Recognized For Excellent Attendance

Timeline

Payment Specialist

RMWBH Law Firm
02.2024 - Current

Receptionist

RMWBH Law Firm
02.2022 - Current

Administrative Assistant

Applied Optoelectronics, Inc.
11.2017 - 02.2022

High School Diploma -

Elsik High School

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