Summary
Overview
Work History
Education
Skills
Learning various languages
Languages
Additional Information
Timeline
Generic

Olla Ndimurukundo

Saco,Maine

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Meticulous attend to people with my background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.

Overview

1
1
year of professional experience

Work History

Hostess

Applebee's
08.2023 - Current
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Intern (Serving)

Burundi Star Coffee
04.2023 - 07.2023
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.

Education

High School Diploma -

Thornton Academy
Saco, ME
06.2023

Skills

  • Complaint Handling
  • Dining Room Management
  • Reservations Management
  • Guest Complaint Resolution
  • Guest Engagement
  • Customer Service
  • Greeting Guests
  • Service Prioritization
  • Safe Food Handling
  • Effective Multitasking
  • Food Inspection
  • Performance Improvement

Learning various languages

Since i like to interact with people, learning languages helps me talk to people easily from various communities and cultures. 

Languages

French
Native or Bilingual

Additional Information

For more information about my job experiences call :

  • +1(207) 423 8033 [Applebee's Manager]


Timeline

Hostess

Applebee's
08.2023 - Current

Intern (Serving)

Burundi Star Coffee
04.2023 - 07.2023

High School Diploma -

Thornton Academy

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Olla Ndimurukundo