Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Olleanna Miller

Hastings,MN

Summary

Hardworking and adaptable professional with strong experience in fast-paced, customer-facing environments. Proven ability to handle high-pressure situations, communicate clearly, and maintain a positive, service-oriented mindset. Skilled in multitasking, problem-solving, and working both independently and as part of a team. Seeking a new opportunity to apply these strengths in a dynamic and growth-focused role outside of the hospitality industry.

Overview

10
10
years of professional experience

Work History

Bartender

Me and Julio's
11.2024 - Current
    • Adhered to state laws regarding alcohol service and ensured full compliance with customer regulations.
    • Performed opening and closing duties, including printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
    • Organized and maintained bar inventory and storage systems to optimize stock levels and meet peak demand.
    • Set up service bar and obtained cash bank in preparation for operations.
    • Followed alcohol awareness protocols to monitor and prevent guest intoxication.
    • Efficiently served high customer volumes during peak hours, special events, and weekends.
    • Balanced multiple responsibilities, including customer service, team coordination, and operational needs, without delays or errors.
    • Maintained a clean, well-stocked, and inviting bar environment to enhance the customer experience.
    • Created unique and innovative cocktails, including bar specials, tailored to customer tastes.
    • Assisted with menu planning and drink pairing to elevate customer satisfaction.
    • Built relationships with vendors to streamline ordering and negotiate cost-effective pricing.
    • Conducted inventory of bar supplies and submitted requisitions to maintain par levels.
    • Delivered personalized service, fostering repeat business by remembering regulars' preferences.
    • Rigorously enforced alcohol service and ID verification protocols.

Server

RW's Bierstube Bowl and Grill
05.2023 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.

Bar Assistant Manager

Home Plate Grill and The Dugout Lounge
04.2021 - 06.2023
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Bartender

Treasure Island Hotel & Casino
09.2015 - 03.2020
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Assisted with inventorying beverage stock and bar supplies.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

Residential Counselor

Harbor Shelter
11.2018 - 11.2019
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
  • Monitored and documented client progress toward meeting goals and objectives.
  • Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
  • Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
  • Supervised team of residential counselors while managing 24-hour residential facility for adults with mental health disorders.
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Monitored student behavior and responded to disciplinary issues in accordance with established policies.
  • Collaborated with residential team to maximize effective and efficient operations.
  • Developed, implemented and monitored residential policies and procedures.
  • Facilitated smooth transition of new students into residential program.
  • Promoted culture of respect and understanding among students.
  • Enforced policies and safety standards through building and room rounds.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Evaluated student progress to identify areas of improvement and provide feedback.
  • Provided crisis management and intervention during emergency situations.

Education

Bachelor of Science - Criminology

University of Wisconsin, River Falls
River Falls, WI
05-2018

Bachelor of Science - Sociology

University of Wisconsin, River Falls
River Falls, WI
05-2018

Associate of Arts - Liberal Arts

Inver Hills Community College
Inver Grove Heights, MN
05-2016

Skills

Bartending & Service Expertise

  • Mixology & Craft Cocktail Preparation
  • Recipe & Menu Memorization
  • Bar Restocking & Service Preparation
  • Maintaining a Clean & Presentable Bar
  • New Hire Training
  • Identification Verification
  • Anticipating Guest Needs
  • Handling Difficult Customers
  • Ordering Bar Supplies
  • Health Codes & Alcohol Regulations Compliance

Customer Interaction & Communication

  • Outgoing & Engaging Personality
  • Courteous & Service-Oriented Mindset
  • Complex Problem-Solving
  • Excellent Judgment
  • Clear and Effective Communication
  • Highly Reliable & Professional Appearance
  • Customer Service Expertise

Operations & Technology

  • Aloha POS & Point of Sale Systems
  • Cash and Credit Transactions
  • Basic Accounting & Cash Register Operation
  • Inventory Management
  • Beverage Supply Orders
  • Payment Processing
  • Regulatory Compliance Adherence

Languages

English
Native or Bilingual

Timeline

Bartender

Me and Julio's
11.2024 - Current

Server

RW's Bierstube Bowl and Grill
05.2023 - Current

Bar Assistant Manager

Home Plate Grill and The Dugout Lounge
04.2021 - 06.2023

Residential Counselor

Harbor Shelter
11.2018 - 11.2019

Bartender

Treasure Island Hotel & Casino
09.2015 - 03.2020

Bachelor of Science - Criminology

University of Wisconsin, River Falls

Bachelor of Science - Sociology

University of Wisconsin, River Falls

Associate of Arts - Liberal Arts

Inver Hills Community College

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