Ollie Barnes
Virginia Beach,VA
Summary
Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
FULLFILLMENT ASSOCIATE/ PROCESS GUIDE
Amazon
02.2023 - Current
- Collaborated with cross-functional teams to identify opportunities for process optimization.
- Adhered to safety procedures in daily operations and efficiently reported all hazardous incidents to upper management.
- Accepted, processed, and received pallets during FIPS.
- Kept assigned work areas tidy to prevent accidents and injury.
- Communicate with AAs to increase production throughout the day in assigned areas.
- Ensured all AAs knew their assigned task for the day.
- Provided inbound dock daily report to upper management.
- Remained solutions-oriented, in the face of complex problems to assist management with overall business direction.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained and supervised employees on office policies and procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Participated in ongoing training to enhance own job skills and knowledge.
- Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives
- Enhanced process efficiency by streamlining workflows and reducing bottlenecks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Customer Service Sales Representative
Assurance
12.2023 - 01.2024
- Achieved monthly sales goals by actively engaging customers in conversations about their needs and interests
- Handled escalated calls from dissatisfied customers in a professional manner while seeking resolution within established guidelines
- Identified customer needs, offered appropriate solutions and followed up on customer interactions
- Developed strong relationships with customers by providing personalized support and creating positive experiences
- Utilized effective communication skills to explain product features, benefits and pricing information
- Provided exceptional customer service by responding to inquiries and resolving customer issues in a timely manner
- Adhered to all company policies, procedures and quality standards related to sales processes
- Resolved customer issues and provided solutions quickly
- Provided technical support to customers in need.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Maintained high levels of customer retention with proactive relationship-building strategies.
Server
THE EGG BISTRO
07.2022 - 02.2023
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in a dynamic environment and stayed calm and composed
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Memorized menu to help diners make informed meal choices
- Assisted with training of new staff members
- Resolved customer complaints and inquiries in a timely manner
- Used focus and memorization skills to keep track of tables and remember orders
- Created and maintained optimal communication chain, reducing guest dissatisfaction
- Recorded transactions in point of sales system to deliver prompt service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Bartender
Caroline's cafe
09.2018 - 07.2022
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server
Caroline's cafe
09.2018 - 07.2022
- Developed knowledge of menu items to answer questions from guests regarding ingredients, preparation methods, and pricing.
- Exhibited strong organizational and time management skills to ensure orders are served quickly and accurately
- Utilized effective communication techniques when interacting with team members or addressing customer complaints
- Worked collaboratively with colleagues in order to meet deadlines for large parties or special events
- Demonstrated ability to provide excellent customer service and hospitality in a fast-paced environment
- Demonstrated strong problem solving skills when resolving conflicts between guests or coworkers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assistant Manager
Southernmost Escape
10.2017 - 05.2018
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Monitored team productivity and performance to support goals.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Hostess/Server
Dave's Last Resort
05.2017 - 08.2017
- Greeted customers and provided them with menus
- Assisted in seating guests and managing the wait list
- Demonstrated flexibility by helping out in other departments as needed
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Demonstrated excellent customer service skills to ensure a pleasant dining experience
- Presented positive first impression of establishment's high standards by delivering exceptional service.
Cashier/Customer Service
Whole Foods Market
04.2014 - 05.2017
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with co-workers
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
Education
Bachelor of Science - Healthcare Management
Western Governors University
Salt Lake City, UT01.2024
Associate of Applied Science - General Studies
Florida Keys Community College
Key West, FL06.2021
Skills
- Customer Satisfaction
- Client Rapport-Building
- Customer Engagement
- Data Analysis
- Customer service
- Healthcare management
- Data analysis skills
- Management Support
- Workplace Safety
- Preparing reports
Certification
Food Handler Certification
Timeline
Customer Service Sales Representative
Assurance
12.2023 - 01.2024
FULLFILLMENT ASSOCIATE/ PROCESS GUIDE
Amazon
02.2023 - Current
Server
THE EGG BISTRO
07.2022 - 02.2023
Bartender
Caroline's cafe
09.2018 - 07.2022
Server
Caroline's cafe
09.2018 - 07.2022
Assistant Manager
Southernmost Escape
10.2017 - 05.2018
Hostess/Server
Dave's Last Resort
05.2017 - 08.2017
Cashier/Customer Service
Whole Foods Market
04.2014 - 05.2017
Bachelor of Science - Healthcare Management
Western Governors University
Associate of Applied Science - General Studies
Florida Keys Community College
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