Ollie Barnes
Virginia Beach,VA
Summary
Experienced warehouse leader dedicated to overseeing shipping and receiving operations in fast-paced, high-volume warehouse settings. Utilizes a systematic approach to effectively track and manage material movements, prioritizing safety and productivity. Thrives in a performance-driven environment, collaborating seamlessly with team members to achieve shared goals. Known for exceptional multitasking skills, ensuring efficient workflow and timely completion of tasks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Process Assistant
Amazon
05.2024 - Current
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Successfully exceeding daily operational metrics by over 25% to plan.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Able to generate excitement and momentum into building a safer overall operational department by working closely with safety teams, shifting focus to safer practices, eliminating safety hazards, and gaining associate trust.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
Problem Solver
Amazon
02.2023 - Current
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
- Enhanced company efficiency by identifying bottlenecks in processes and proposing effective solutions.
- Analyzed and understood situation to develop action plan.
Fulfillment Associate/ Process Guide
Amazon
02.2023 - Current
- Collaborated with cross-functional teams to identify opportunities for process optimization
- Adhered to safety procedures in daily operations and efficiently reported all hazardous incidents to upper management
- Accepted, processed, and received pallets during FIPS
- Kept assigned work areas tidy to prevent accidents and injury
- Communicate with AAs to increase production throughout the day in assigned areas
- Ensured all AAs knew their assigned task for the day
- Provided inbound dock daily report to upper management
- Remained solutions-oriented, in the face of complex problems to assist management with overall business direction
- Followed detailed directions from management to complete daily paperwork and computer data entry
- Trained and supervised employees on office policies and procedures
- Volunteered to help with special projects of varying degrees of complexity
- Participated in ongoing training to enhance own job skills and knowledge
- Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives
- Enhanced process efficiency by streamlining workflows and reducing bottlenecks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Customer Service Sales Representative
Assurance
12.2023 - 01.2024
- Achieved monthly sales goals by actively engaging customers in conversations about their needs and interests
- Handled escalated calls from dissatisfied customers in a professional manner while seeking resolution within established guidelines
- Identified customer needs, offered appropriate solutions, and followed up on customer interactions
- Developed strong relationships with customers by providing personalized support and creating positive experiences
- Utilized effective communication skills to explain product features, benefits, and pricing information
- Provided exceptional customer service by responding to inquiries and resolving customer issues promptly
- Adhered to all company policies, procedures, and quality standards related to sales processes
- Resolved customer issues and provided solutions quickly
- Provided technical support to customers in need
- Increased customer satisfaction by addressing and resolving complex issues effectively
- Maintained high levels of customer retention with proactive relationship-building strategies.
Server
THE EGG BISTRO
07.2022 - 02.2023
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building a positive experience from the first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in a dynamic environment and stayed calm and composed
- Maximized table turnover rate by efficiently managing reservations and seating arrangements
- Checked in with guests throughout meal service, replenishing drinks, and catering to additional requests
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Memorized menu to help diners make informed meal choices
- Assisted with training of new staff members
- Resolved customer complaints and inquiries on time
- Used focus and memorization skills to keep track of tables and remember orders
- Created and maintained an optimal communication chain, reducing guest dissatisfaction
- Recorded transactions in the point of sales system to deliver prompt service
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Bartender
Caroline's cafe
09.2018 - 07.2022
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
- Contributed to a positive work environment through effective teamwork and communication with colleagues
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server
Caroline's cafe
09.2018 - 07.2022
- Developed knowledge of menu items to answer questions from guests regarding ingredients, preparation methods, and pricing
- Exhibited strong organizational and time management skills to ensure orders were served quickly and accurately
- Utilized effective communication techniques when interacting with team members or addressing customer complaints
- Worked collaboratively with colleagues to meet deadlines for large parties or special events
- Demonstrated ability to provide excellent customer service and hospitality in a fast-paced environment
- Demonstrated strong problem-solving skills when resolving conflicts between guests or coworkers
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assistant Manager
Southernmost Escape
10.2017 - 05.2018
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Monitored team productivity and performance to support goals
- Streamlined store operations for increased efficiency, implementing new processes and procedures
- Increased sales through effective merchandising strategies and targeted promotions
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Cashier/Customer Service
Whole Foods Market
04.2014 - 05.2017
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with co-workers
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
Education
MBA - Business Administration
Western Governors University
Salt Lake City, UTBachelor of Science Healthcare Management -
Western Governors University
Salt Lake City, UT01.2024
Associate of Applied Science General Studies -
Florida Keys Community College
Key West, FL06.2021
Skills
- Results Driven
- KPI and Metric Analysis
- Team Management
- Data Analysis
- Logistics and Operational Management
- OSHA Compliant
Certification
Food Handler Certification
Timeline
Process Assistant
Amazon
05.2024 - Current
Customer Service Sales Representative
Assurance
12.2023 - 01.2024
Problem Solver
Amazon
02.2023 - Current
Fulfillment Associate/ Process Guide
Amazon
02.2023 - Current
Server
THE EGG BISTRO
07.2022 - 02.2023
Bartender
Caroline's cafe
09.2018 - 07.2022
Server
Caroline's cafe
09.2018 - 07.2022
Assistant Manager
Southernmost Escape
10.2017 - 05.2018
Cashier/Customer Service
Whole Foods Market
04.2014 - 05.2017
Bachelor of Science Healthcare Management -
Western Governors University
Associate of Applied Science General Studies -
Florida Keys Community College
MBA - Business Administration
Western Governors University
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