Ollie Dawkins
Raleigh,NC
Summary
Skilled Medical Office professional offering 20+ years of experience in the healthcare industry cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting their needs as well as team members. Quick learner proficient in office equipment operations and job-related software.
Overview
19
19
years of professional experience
Work History
Medical Office Administrative Assistant
UNCPN/ Boylan Healthcare
Raleigh, NC
02.2022 - Current
- Greeted patients and visitors in a friendly, professional manner.
- Organized patient records in an efficient way to ensure easy access and retrieval.
- Answered incoming calls, scheduled appointments, and managed calendars for physicians.
- Provided assistance with front desk duties such as checking-in and out patients and completing paperwork accurately.
- Performed data entry tasks into computer system accurately and efficiently.
- Managed daily schedules of multiple doctors ensuring that all appointments were met in a timely fashion.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Provided customer service support to answer questions about services offered at the clinic.
- Interacted professionally with other healthcare staff members across different departments.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
Patient Service Associate
PDC/ Southeastern Orthopedic & Duke Sports Medicin
Raleigh, NC
12.2020 - 02.2022
- Assisted with patient check-in and registration by verifying insurance coverage, collecting co-payments, and scheduling follow-up appointments.
- Answered incoming calls from patients, answered questions about services offered, and directed inquiries to appropriate personnel.
- Performed administrative duties such as filing medical records, completing paperwork, and updating patient databases.
- Processed referrals from primary care providers or other specialists according to established protocols.
- Coordinated patient care between different healthcare professionals involved in a patient's care plan.
Finance & Accounting Rep
WakeMed Health & Hospitals
Raleigh, NC
06.2005 - 09.2020
- Provided customer service to internal and external customers related to authorization requests.
- Reviewed authorization requests for accuracy and completeness.
- Researched patient eligibility, coverage information, and benefit levels.
- Maintained current knowledge of applicable regulations, laws, and standards.
- Verified insurance authorizations with payers via telephone or web-based systems.
- Processed prior authorization requests in accordance with departmental guidelines.
- Assisted in the development of new processes and protocols to improve operational efficiency.
- Tracked authorization statuses using electronic databases or manual filing systems.
- Coordinated communication between providers, patients, payers, and other departments as needed.
- Prepared appeal letters on behalf of clients when necessary to resolve disputes with insurers.
- Analyzed denials received from third party payers to identify trends in denials and develop proactive measures for resolution.
- Participated in meetings with staff members from other departments such as billing and coding teams to provide clarification on policies related to authorizations.
- Participated in new hire training and development tasks.
Education
Diploma - Respiratory Therapy
Piedmont Technical College
Greenwood, SC11.1991
High School Diploma -
Whitmire High School
Whitmire, SC06.1989
Skills
- Patient Flow
- Computer Skills
- Insurance Verification
- Workload Management
- Phone and Email Etiquette
- HIPAA Compliance
- Patient Referrals
- Appointment Coordination
- Proficiency in RTE/Experian
- Insurance Authorizations
- Knowledgeable in Rotunda
- Medical Terminology
- Epic Systems
References
References available upon request.
Timeline
Medical Office Administrative Assistant
UNCPN/ Boylan Healthcare
02.2022 - Current
Patient Service Associate
PDC/ Southeastern Orthopedic & Duke Sports Medicin
12.2020 - 02.2022
Finance & Accounting Rep
WakeMed Health & Hospitals
06.2005 - 09.2020
Diploma - Respiratory Therapy
Piedmont Technical College
High School Diploma -
Whitmire High School
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