Ollie Royster

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Overseen adolescent teenage girls

Cleaning Duties

Administered medication

Continuous documentation

Took clients on outings

Redirected inappropriate behaviors

Helped clients learn daily living skills.

Give praise when positive behaviors are displayed

• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Tracked customer service cases and updated service software with customer information.
• Handled customer inquiries and suggestions courteously and professionally.

Monitoring adolescent teenage girls

Preparing meals

Cleaning duties

Supervising outings

Redirecting inappropriate behaviors

Giving praise when positive behaviors are displayed

Administering medication

Documentation

Assisting with daily living activities