Ollie Waggoner
Mentor,Ohio
Summary
Entry-level Film Library Specialist at the Cleveland Clinic currently pursuing my Bachelor's in Healthcare Administration. Excellent with communication and problem solving, knowledgeable in radiology, and a passion for radiology as a field. Equipped with strong problem-solving abilities, a high willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Film Library Specialist
Cleveland Clinic Foundation
11.2024 - Current
- Currently employed as a film librarian.
- Responsibilities include the following:
- Utilizing a fax machine, Microsoft Word and Microsoft Excel.
- Office organization.
- Facilitating inter-department communication.
- Data entry for incoming exams needing to be assigned to patient charts.
- Film archival and retrieval through Ambra, EI 1.8, uploading and burning imaging discs.
- Phone triage to handle patient inquiries and give providers timely information.
- Creating and managing daily productivity sheets for the department.
- SOP writing to revise and replace outdated department standards.
- Continuous quality improvement through daily productivity checks and tracking of patient and provider issues and inquiries.
- Process between 60-100 faxed requests daily
Radiology Patient Support Representative / CT & MRI Tech Extender
Tripoint Hospital
01.2023 - 11.2024
- Worked there as a front desk receptionist for their primary radiology department as well as their women’s center, and as an assistant for CT & MRI techs.
- Responsibilities include the following:
- Utilizing a fax machine and Microsoft Excel for tracking patients requiring new or revised orders and patients needing to be re-scheduled.
- Office organization.
- Facilitated inter-department communication.
- Medical coding, diagnostic and procedural.
- Assisted roughly 30-60 patients daily with appointment scheduling and check-in, ensuring accurate data entry in electronic health record systems.
- Managed patient inquiries, providing timely information and resolving issues to enhance patient satisfaction.
- Collaborated with fellow healthcare professionals to ensure seamless coordination of care for patients.
Barista / Shift Supervisor
Starbucks
08.2019 - 01.2023
- Worked there as a barista / shift supervisor.
- Responsibilities include the following:
- Money handling, including safe counts
- Shelf restocking and organization
- Making drinks
- Cleaning
- Fielding customer complaints
- Supervised daily operations, ensuring efficient workflow during peak hours.
- Trained and mentored new baristas, promoting adherence to quality standards.
- Managed inventory levels, reducing waste through effective stock rotation practices.
Editor
Lakelander Magazine
08.2018 - 05.2020
Cashier and Guest Services
Gamestop
11.2018 - 08.2019
Cashier and Guest Services
Sally Beauty Supply
06.2018 - 11.2018
Dishwasher and Food Prep
Core Life Eatery
03.2018 - 06.2018
Ice Cream Server
Cold Stone Creamery
04.2016 - 08.2016
Cashier
Safeway
01.2015 - 01.2016
Education
Bachelor's - Healthcare Administration and Medical Coding
University of Akron
Akron, Ohio09.2025
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Lakeland Community College
Kirtland, Ohio05.2023
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Bellevue College
Bellevue, Washington01.2016
Skills
- Digital archiving
- Written and oral communication
- Computer assistance
- Telephone etiquette
- Medical Terminology
- Anatomy and physiology
- Records correction
- Microsoft Office, Word and Excel
- Problem-solving
- Time management
- Attention to detail
- Interpersonal communication
Accomplishments
- Used Microsoft Excel to develop daily productivity spreadsheets for the department.
- Used Microsoft Word to develop, update and refine preexisting SOPs for department standardization.
- Resolved patient complaints quickly while communicating with department superiors to ensure best practices.
Timeline
Film Library Specialist
Cleveland Clinic Foundation
11.2024 - Current
Radiology Patient Support Representative / CT & MRI Tech Extender
Tripoint Hospital
01.2023 - 11.2024
Barista / Shift Supervisor
Starbucks
08.2019 - 01.2023
Cashier and Guest Services
Gamestop
11.2018 - 08.2019
Editor
Lakelander Magazine
08.2018 - 05.2020
Cashier and Guest Services
Sally Beauty Supply
06.2018 - 11.2018
Dishwasher and Food Prep
Core Life Eatery
03.2018 - 06.2018
Ice Cream Server
Cold Stone Creamery
04.2016 - 08.2016
Cashier
Safeway
01.2015 - 01.2016
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Lakeland Community College
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Bellevue College
Bachelor's - Healthcare Administration and Medical Coding
University of Akron
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