Ollie Williams
Miami,FL
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Florida Power & Light Company
01.2025 - Current
- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Utilized CRM software to track customer interactions and ensure accurate data entry.
- Collaborated with cross-functional teams to enhance service delivery and process efficiency.
- Mentored junior representatives, fostering skill development and knowledge sharing.
Customer Service Representative
The Hartford
05.2019 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions concerning disability, life insurance and family medical leave information.
Customer Service Representative
Aetna
01.2018 - 05.2019
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions concerning pharmacy benefits information.
Certified Pharmacy Technician
Broward General Medical Center
10.2015 - 07.2017
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Certified Pharmacy Technician
Ahfpharmacy
08.2012 - 09.2015
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Certified Pharmacy Technician
Walmart
04.2009 - 08.2012
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Education
Some College (No Degree) - Liberal Arts and Sciences
Miami Dade College
Miami, FLAssociate of Science - Pharmacy Technology
Keiser Career College
Miami Lakes, FL12.2011
Skills
- Report creation
- Report generation
- Technologically savvy
- Creating solutions for solving problems
Timeline
Customer Service Representative
Florida Power & Light Company
01.2025 - Current
Customer Service Representative
The Hartford
05.2019 - 12.2023
Customer Service Representative
Aetna
01.2018 - 05.2019
Certified Pharmacy Technician
Broward General Medical Center
10.2015 - 07.2017
Certified Pharmacy Technician
Ahfpharmacy
08.2012 - 09.2015
Certified Pharmacy Technician
Walmart
04.2009 - 08.2012
Some College (No Degree) - Liberal Arts and Sciences
Miami Dade College
Associate of Science - Pharmacy Technology
Keiser Career College