Ollie A. Howard III
Houston,TX
Summary
Talented and Motivated Leader with over 10 years experience in the Service and Hospitality industry; Passionate about exceeding every client's or customer’s expectations; Ability to complete multiple projects as a team player and team Lead; Innate ability in developing trust and professional rapport with employees, team members, and most importantly clients and customers
Customer-oriented General Manager with 4 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
9
9
years of professional experience
Work History
General Manager
Courtyard by Marriott, Insignia Hospitality Group
Kingwood, TX
07.2016 - Current
- Started as Front Desk Agent in 2016- promoted to Asst. General Manager in 2018- promoted to General Manager in 2020
- Drives year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reviews and prepares P&L statement critiques with controls to prevent overspending.
- Assists w/ developing effective business plans to align strategic decisions with long-term objectives.
- Manages budget implementations and employee evaluations
- Established and maintains employee recognition program which boosts productivity and improves morale.
- Performs statistical analyses to gather data for operational and forecast team needs.
- Maximizes operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Focuses on sales and sales strategies to increase overall revenue and gross-house profit (GHP)
- Implements operational strategies and effectively builds customer and employee loyalty.
- Manages and resolves guest complaints and concerns
Veterans Career Advisor
Texas Veterans Commission
Spring, TX
08.2016 - 01.2018
- Delivered various training topics to fellow staff members and Veteran job seekers
- Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
- Taught and assisted with teaching continuing education and training
- Provided individualized counseling approaches based on socioeconomic status and cultural background.
- Provided mentorship to fellow staff members and job-seeking customers
- Consistently exceeded quota of 8 Veteran job hires monthly
- Enhanced community outreach to bring in new candidates, highlight programs and meet targets.
- Equipped all Job seekers with job search skills to increase hiring success chances.
- Connected with business and recruiters to build relationships and increase opportunities for job seekers
- Led workshops for job seekers to provide information on job searching, application completion and resume building.
- Worked with team members to continuously improve career and placement opportunities for Veteran job seekers.
- Developed career and education plans based on individual job seeking needs.
Operational Director/Youth Sports Coordinator
City Of El Cajon - Recreation Department
El Cajon, CA
08.2013 - 10.2014
- Provided athletic training program guidelines and requirements to staff to enhance fundamental skills & knowledge
- Assisted in planning, conducting, and evaluating City recreation programs and events
- Mentored and supervised over 10 personnel, providing positive guidance for professional and personal development.
- Recruited and interviewed individuals for coaching jobs and other athletic department staff positions.
- Conducted community workshops to promote different programs and educate public on available services.
Education
Bachelor of Science - Management
University of Phoenix
Houston, TX07.2021
High School Diploma -
West Brook Sr High School
Beaumont, TXSkills
- Problem Anticipation and Resolution
- Finance and Accounting
- Customer Service Management
- Originality and Creativity
- Verbal and Written Communication
- Policy Development and Enforcement
- Recruitment and Hiring
- Training Management
- Employee Motivation
- Performance Assessment
- Quality Assurance
- Multitasking and Prioritization
- Payroll Administration and Timekeeping
- Customer Relations
- Presentation Development and Delivery
- Process Development and Streamlining
Accomplishments
- 13-year Military Veteran: United States Navy - Petty Officer Second Class -Hospital Corpsman from Oct 1999 to Dec 2012
- Honorable Discharge (DD214 Available upon request)
Additional Information
**Please note any periods or gaps of unemployment after two successful enlistments in the Navy, were due to being a full-time student and relocating back to Texas.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Veterans Career Advisor
Texas Veterans Commission
08.2016 - 01.2018
General Manager
Courtyard by Marriott, Insignia Hospitality Group
07.2016 - Current
Operational Director/Youth Sports Coordinator
City Of El Cajon - Recreation Department
08.2013 - 10.2014
Bachelor of Science - Management
University of Phoenix
High School Diploma -
West Brook Sr High School
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