Olman Ramirez
Orlando
Summary
To assist guests with check in and check out, answers and processing all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Fairfield Inn And Suites Marriott
01.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Streamlined check-in processes, reducing wait times for guests.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Completed all tasks in compliance with company policies and procedures.
Front desk agent and Night Auditor Relief
Auro Hotels
01.2023 - Current
- Fosse/ MGS acknowledge
- Cash handling
- Provide accurate information about the hotel
- Manage reservations and room assignments efficiently
- Audit, reconcile and balance daily financial activities
- Dealing with emergency situations
- Address guest complaints and resolve issues professionally
- Coordinate with other hotel departments
- Maintain updated records of bookings and payments
- Encourage further engagement
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Construction Worker
Golden Construction
01.2018 - 01.2023
- Increase the number of contracts 20%
- Increase sales
- Handle business decisions
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
- Reduced material waste by accurately calculating requirements and optimizing usage throughout the project lifecycle.
- Increased safety awareness through conducting regular training sessions for staff and implementing best practices on the job site.
- Implemented safety protocols, significantly reducing workplace accidents.
- Managed inventory of construction materials, minimizing waste and reducing costs.
- Collaborated with architects and engineers to resolve unforeseen issues, maintaining project momentum.
Education
High School -
South Fork High School
01.2021
Business -
Indian River
01.2021
Skills
- Communication
- Problem solving
- Leadership
- Teamworking
- Customer service
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Office organization
- Hospitality services
- Front office management
- Sensitive information handling
- Guest relations
Accomplishments
- Supervised team of 30 staff members.
Languages
Spanish
Full Professional
Portuguese
Limited Working
Timeline
Front Desk Receptionist
Fairfield Inn And Suites Marriott
01.2025 - Current
Front desk agent and Night Auditor Relief
Auro Hotels
01.2023 - Current
Construction Worker
Golden Construction
01.2018 - 01.2023
High School -
South Fork High School
Business -
Indian River
Similar Profiles
Alyssa WilliamsAlyssa Williams
Front Desk Agent at Fairfield Inn And Suites MarriottFront Desk Agent at Fairfield Inn And Suites Marriott
Jillian RuddJillian Rudd
Housekeeper at Fairfield Inn And Suites MarriottHousekeeper at Fairfield Inn And Suites Marriott
Ashleigh MitchellAshleigh Mitchell
Front Desk at Fairfield Inn And Suites MarriottFront Desk at Fairfield Inn And Suites Marriott