Alexis Cueto
Attorney at law
Pembroke Pines,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Associate Team Leader
Law Firm C&A
10.2020 - 12.2022
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Assisted customers with setting appointments, special order requests.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Custumer Service Team Leader
Labor Minister, Social Organization
04.2019 - 04.2020
- Created opportunities for volunteers to develop leadership and other life skills under program guidelines.
- Provided technical assistance with service operations and connected participants to external resources.
- Maintained regular communication with program participants and associates to promote future initiatives, organize new projects, and share program achievements.
- Collaborated with team leaders, youth and partners to organize service-learning activities in compliance with program guidelines.
- Coordinated advice and placement activities while supervising team of 10 .
Custmer Team Leader
Labor Ministry, Colletive Conciliation
03.2018 - 03.2019
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Met with clients to maintain communication.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training and development.
Assistant Manager
Labor Ministry
04.2017 - 04.2018
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Responded to customer concerns with friendly and knowledgeable service.
Legal Office Manager
Port Outsourcing Services
01.2007 - 02.2017
- Worked with other law offices and state and federal offices to obtain evidence and legal documentation pertaining to cases.
- Trained attorneys and lawyers in use of legal information management systems and document organization.
- Communicated with clients and set up remote video and telephone conferences.
- Managed payment agreements with vendors for office supplies and technology specialists.
- Prioritized cases based on urgency, court dates and level of public and political attention.
- Shouldered administrative duties for legal staff such as scheduling, filing, responding to inquiries and answering phones.
- Assisted with legal research on case law and conducted evidence examination and documentation.
- Enforced client confidentiality related to court cases and defended clients against opposition.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Managed with my staff, 2000 port operational employee.
Education
Master in Port Maritime Business Management - Maritime And Ports
Deusto University, Maritime Administration School
Basque Government10.2006
Bachelor of Law And Political Science - Law And Political Science
University Santa Maria La Antigua
Panama, Rep. Panama.11.2002
Skills
- Typing Proficiency
- Conflict Mediation
- Team Development
- Critical Thinking
- Problem-Solving Ability
- Customer Service
- Coordination
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Customer Service Associate Team Leader
Law Firm C&A
10.2020 - 12.2022
Custumer Service Team Leader
Labor Minister, Social Organization
04.2019 - 04.2020
Custmer Team Leader
Labor Ministry, Colletive Conciliation
03.2018 - 03.2019
Assistant Manager
Labor Ministry
04.2017 - 04.2018
Legal Office Manager
Port Outsourcing Services
01.2007 - 02.2017
Master in Port Maritime Business Management - Maritime And Ports
Deusto University, Maritime Administration School
Bachelor of Law And Political Science - Law And Political Science
University Santa Maria La Antigua
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