Summary
Overview
Work History
Education
Skills
Timeline
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Olmytha Cesar

Coral Springs,FL

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Technical Support Specialist

Fiserv
Coral Springs, FL
08.2021 - 04.2023
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Documented and updated case notes for each customer and work order.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Maintained compliance with established and updated policies and procedures with minimal supervision.
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
  • Developed and maintained strong relations with customers to meet quality expectations.

Data Processing Technician

Quest Diagnostics
Miramar, FL
05.2020 - 08.2021
  • Completed data infrastructure deployments while maintaining compliance with mandated safety procedures and budgetary constraints.
  • Met quality control standards by examining specimens for adequacy and appropriateness.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
  • Labeled and numbered specimens for accurate recordkeeping and blind testing.
  • Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
  • Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.

Customer Service Representative

Global Response
Margate, FL
02.2018 - 05.2020
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Set up and activated customer accounts.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Made outbound calls to obtain account information.

Education

High School Diploma -

Coconut Creek High School
Coconut Creek, FL
05.2016

Associate of Arts -

Broward College
Fort Lauderdale, FL

Skills

  • 50-80 WPM
  • Administrative support specialist
  • Proficient in using database management software and statistical analysis tool
  • Meticulous attention to detail
  • ability to work independently and as a part of a team
  • Data entry
  • Customer service

Timeline

Technical Support Specialist

Fiserv
08.2021 - 04.2023

Data Processing Technician

Quest Diagnostics
05.2020 - 08.2021

Customer Service Representative

Global Response
02.2018 - 05.2020

High School Diploma -

Coconut Creek High School

Associate of Arts -

Broward College

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Olmytha Cesar