Ololade Esan
Lewisville,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
MAXIMUS LLC
11.2023 - 01.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
Quality Control Technician
Assurant
Dallas, TX
10.2022 - 11.2023
- Performed Visual, dimensional and functional inspection and testing according to documented policies and procedures.
- Operates all associated test and measuring equipment as instructed and as documented in procedures.
- Troubleshot customer network issues related to telephony equipment.
- Performed system upgrades and repairs on various phone models.
- Created detailed documentation of all work performed on each customer's system.
- Ensured that all safety regulations were followed when installing equipment in hazardous areas.
- Conducted regular maintenance checks on all phone systems to ensure optimal performance.
- Performed Cosmetics on phones.
- Verified accuracy of product labels, including expiration dates and lot numbers.
Customer Service Representative
CEVA Logistics Inc.
Dallas, TX
06.2021 - 10.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Advertising Executive
The Nation Newspaper
ABUJA, NIGERIA
03.2008 - 05.2021
- Prepared presentations that outlined the scope of each project, proposed budget allocations, estimated timelines.
- Coordinated with internal departments such as sales, product development, and market research teams to develop integrated marketing plans.
- Created and maintained relationships with key stakeholders, including media outlets and vendors.
- Negotiated contracts with media vendors in order to secure optimal rates for clients.
- Managed online ad campaigns on social media sites such as Facebook or Twitter.
- Monitored competitors' advertising campaigns to stay ahead of industry changes.
- Developed and implemented advertising campaigns for clients across multiple platforms.
- Analyzed customer feedback and market trends to adjust promotional activities accordingly.
- Collaborated with marketing staff to develop strategic advertising plans focused on specific customer or market areas.
- Developed attractive and engaging print and digital ads.
Education
PGD - Management Science
LAGOKE AKINTOLA UNIVERSITY OF TECHNOLOGY
OGBOMOSO, NIGERIA01-2011
HIGHER NATIONAL DIPLOMA - Marketing
FEDERAL POLYTECHNIC NASARAWA
NASARAWA STATE, NIGERIA09-2008
Skills
- Customer service
- Complaint resolution
- Computer proficiency
- Shipping and logistics
- Customer relationship management (CRM)
- Quality assurance controls
- Multi-line telephone operations
- Customer satisfaction measurement
- Documentation
- Problem resolution
- Tactful and diplomatic
- Typing proficiency
Timeline
Customer Service Representative
MAXIMUS LLC
11.2023 - 01.2025
Quality Control Technician
Assurant
10.2022 - 11.2023
Customer Service Representative
CEVA Logistics Inc.
06.2021 - 10.2022
Advertising Executive
The Nation Newspaper
03.2008 - 05.2021
HIGHER NATIONAL DIPLOMA - Marketing
FEDERAL POLYTECHNIC NASARAWA
PGD - Management Science
LAGOKE AKINTOLA UNIVERSITY OF TECHNOLOGY
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