Ololade Ojo

· Manage phone calls and correspondence (e-mail, letters, packages etc.)

· Track stocks of office supplies and place orders when necessary.

· Locates, extracts, and summarizes information from files for preparation of reports or to respond to inquiries, routine requests, or complaints.

· Perform lead administrative assistant duties routinely; managing service, amenity, and inventory tracking; along with the creation, organization and tracking of the home team clients.

· Respond and handle inquiries from senior centers, vendors, and the community.

· Receive and verify bills from vendors.

· Assist in coordinating the Power of Age Senior Expo, Volunteer Luncheon, and 5k Run/Walk.

· Analyzes records requiring the interpretation and application of guidelines and procedures.

· Documents leave usage, including family and medical leave.

· Record time and attendance of all senior center staff on OLTA and Workday system.

· Monitors expense log made against budget accounts for the senior centers.

· Develops, implements and maintains agency procedures within the department.

· Prepares meeting minutes and maintains organized files of the minutes.

· Prepares and processes personnel related documents and forms.

· Assist in managing the call center team for the food distribution during the pandemic.

· Operates office equipment such as computers, fax machines, photocopiers, voice mail

messaging systems and computer scanning equipment to complete department tasks.

• Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
• Monitored office supplies to order and replenish stock when necessary.
• Managed executive calendars to strategically coordinate meetings and appointments.
• Opened, sorted and distributed incoming messages and correspondence to [Number]-person team.
• Organized and updated databases, records and other information resources.
• Coordinated office events, seminars and meetings for staff and clients.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
• Defined clear targets and objectives and communicated to other team members.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Opened and closed location and monitored shift changes to uphold successful operations strategies.

• Interviewed client applicants for services and supported application completion as necessary.
• Performed assessments on new client applicants and reassessments on active clients.
• Provided case management through providing client centered program services and client tracking daily.
• Described procedures, requirements and benefits to clients and interested parties.
• Kept and established comprehensive case files to support proper documentation and record retention.
• Maintained heavy caseload of approximately 45+ cases by utilizing effective time management and organizational skills.
• Managed and tracked 45+ client and home health agencies placements.
• Assessed barriers, strengths and needs of each client and worked quickly to remediate.
• Met with clients to conduct assessments of current situations and establish what needs to address.
• Recorded case information completely and accurately on all related forms and statistical reports.
• Assisted in daily operations management of the office by performing data entry tasks and answering phone calls, enquiries and handling the needs of the clients and vendors.
• Reconciled account balances and business transaction invoices of services provided by home health agencies and medical alert vendors received by the clients.

• Managed office activities by maintaining communication between clients and doctors office, tracking records, and filing all documents.
• Interacted with customers by phone, email, or in-person to provide information.
• Evaluated clinical notes regarding diagnosis.
• Reported results to the public health investigators.
• Provided direct clerical and administrative support to investigators and other healthcare professionals.
• Created and implemented secure filing systems for sensitive employee and client documents.
• Participated in workshops and in-service meetings to enhance personal growth and professional development.
• Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
• Routed correspondence to facilitate timely communication between team members, customers and vendors.
• Determined release of information according to established procedures and confidentiality.
• Initiates the process of purging and updating files according to company policies.
• Performed data entry tasks on certain diseases in the communicable division.
• Prepared purchase orders, and purchase requisitions and amendments.

• Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
• Answered participant phone calls and make daily appointments for WIC participants.
• Responsible for client enrollments, orientations, voucher issuance and maintaining client files.
• Maintain participants’ confidence by keeping their records information confidential.
• Obtained information from clients and applying program requirements to determine eligibility.
• Trained and educated the employees regarding proper work completion and adherence to program standards and responsible for training new employees.
• Organize and monitor staffing schedules and rotations for different WIC clinics.
• Guided and supervised the assigned team as per the department rules and regulations.
• Deal with participant complaints or issues.
• Operates office machinery, such as microcomputers, photocopiers, fax machines, calculators, telephones, scanners, and printers.
• Follow-up on reports of existing participants and potential participants.
• Conduct informative outreach programs and events.
• Travel to outlying sites as assigned and assisted in the transport of equipment and files, set up and breakdown of sites.
• Engage actively in staff meetings and represent program in a professional manner.
• Support WIC Program management in workgroups, outreach, and other assignments.

• Interviewed candidates and conducted background checks and verification.
• Developed and posted vacancy announcements with the job descriptions online and responded to candidates.
• Interviewed applicants to determine eligibility in compliance with federal regulations, state policies and local agency procedures.
• Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
• Trained new hires with preliminary work information.
• Conducted recruitment at Community Health Workers Job Fair and college campus events.
• Coordinated and administered examinations on applicants.
• Reviewed and approved Interview Summary Form (ISF) comments for job relatedness.
• Maintained 100% accuracy and timely schedule of updating employee records, accounting for new hires and employee resignations.
• Interpreted and ensured compliance with applicable human resources laws, rules, regulations, policies and procedures, and memoranda of understanding.
• Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
• Assisted in payroll disbursement for a team of 75+ employees.
• Assisted in interviewing and hiring personnel.
• Prepared candidate portfolios and headhunted for best fits for new position openings.
• Shadowed senior HR reps in conflict resolution and complaint management.
• Coordinated and planned meetings and corporate events.
• Created and maintained liaison with external agencies and suppliers/vendors.
• Organized staff meetings and executive calendars.
• Provided personal and professional support to directors.