Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olonna Buckner

Chicago,IL

Summary

Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.

Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.

Highly efficient Job Title well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

6
6
years of professional experience

Work History

Clerk

QuikTrip
05.2025 - 08.2025
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Enhanced customer service with timely and accurate information when handling inquiries.
  • Reduced errors in data entry through rigorous attention to detail and double-checking work.
  • Improved response times to customer inquiries, implementing new filing system for quicker access to information.
  • Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
  • Enhanced communication with external vendors, ensuring timely delivery of office supplies.

Food Server

Jg’s Jerk Grill
04.2025 - 06.2025
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Contributed positively to team morale through effective communication and cooperation with coworkers.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
  • Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
  • Provided exceptional service to large parties, coordinating with the team for smooth operations.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
  • Streamlined food preparation process, reducing wait times for orders.
  • Executed daily opening and closing procedures, maintaining operational efficiency.
  • Trained new servers in customer service best practices, elevating overall team's performance.
  • Implemented system for tracking special dietary requests, ensuring accurate and consistent fulfillment.
  • Facilitated team-oriented environment, contributing to positive working atmosphere.
  • Maintained cleanliness and organization in dining area, ensuring welcoming environment for guests.
  • Coordinated with kitchen staff to ensure timely delivery of food, enhancing customer satisfaction.

Caregiver

Senior Assistance Center
01.2025 - 06.2025
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.

Assistant Manager

Chicago Express Grill
10.2024 - 04.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Helped cook and serve customers as needed.
  • Worked shifts Alone dealing with register, cooking, cleaning and stocking within my shift.

Sales Associate

Bath & Body Works
06.2024 - 10.2024
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.

Sales Associate

Aldo Shoes
05.2022 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.

Dance Teacher's Assistant

Vicky Casanova
06.2019 - 12.2021
  • Increased student understanding of dance terminology through consistent reinforcement during lessons.
  • Improved student performance by closely monitoring progress and adjusting teaching methods to accommodate individual needs.
  • Organized dance recitals, ensuring smooth transitions between acts and assisting with costume changes as needed.
  • Assisted lead teacher in choreographing routines for school performances, resulting in engaging and memorable shows.
  • Demonstrated proper technique for various dance styles, enabling students to emulate correct form effectively.
  • Partnered with lead teacher to establish clear expectations for student conduct, reinforcing a respectful and focused learning environment.
  • Managed class attendance records, helping to maintain accurate documentation of student participation.
  • Promoted physical fitness and healthy habits through daily warm-up exercises and proper stretching techniques before each class session.
  • Supported students with special needs, adapting lesson plans to ensure inclusivity and equal opportunity for success.
  • Contributed creatively by offering suggestions on music selections that resonated with students'' tastes while aligning with educational goals.
  • Maintained an organized inventory of props and costumes, allowing for efficient preparation for performances and rehearsals.
  • Enhanced student dance technique by providing individualized feedback and assistance during classes.
  • Helped maintain a safe and supportive classroom environment, fostering positive relationships among students.
  • Taught and explained choreography by breaking down steps and demonstrating moves.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Motivated and encouraged students to practice dance routines to work toward set goals.
  • Adhered to studio guidelines and legal requirements.
  • Taught courses under guidance of senior instructors.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Coordinated field trips to expose students to professional dance productions, enriching their understanding of the art form''s possibilities beyond the classroom setting.

Education

Biological Sciences

Northern Illinois University
Dekalb, IL
05.2028

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management
  • Relationship building
  • Prioritization
  • Schedule and calendar management
  • Typing speed
  • Research
  • Quality management
  • Proofreading
  • Record preparation
  • Correspondence writing
  • Sales expertise
  • Travel arrangements
  • Peer relationships
  • Handling payments
  • Verbal and writing communication
  • Multitasking
  • Multitasking Abilities
  • Attention to detail
  • Time management
  • Customer communication
  • Problem-solving
  • Flexible and adaptable
  • Organizational skills
  • Customer service
  • Teamwork and collaboration
  • Professional and mature
  • Excellent communication
  • Creative thinking
  • Scheduling
  • Decision-making

Timeline

Clerk

QuikTrip
05.2025 - 08.2025

Food Server

Jg’s Jerk Grill
04.2025 - 06.2025

Caregiver

Senior Assistance Center
01.2025 - 06.2025

Assistant Manager

Chicago Express Grill
10.2024 - 04.2025

Sales Associate

Bath & Body Works
06.2024 - 10.2024

Sales Associate

Aldo Shoes
05.2022 - 10.2022

Dance Teacher's Assistant

Vicky Casanova
06.2019 - 12.2021

Biological Sciences

Northern Illinois University

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Olonna Buckner