Olorato Motshegetsi Sono
Takoma Park,MD
Summary
Dynamic professional with a proven track record in customer service and office administration, notably at Standard Chartered Bank. Excelled in enhancing client satisfaction and streamlining front desk operations. Skilled in cash handling and problem-solving, achieving significant improvements in customer engagement and operational efficiency. Demonstrates exceptional time management and verbal communication abilities, contributing to a positive and efficient workplace.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Red Roof Hotel
04.2023 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Business Development Executive
Standard Chartered Bank
09.2022 - 03.2023
- Proactively identify sales prospects and conduct business development activities in the geography assigned
- Follow up on new leads and referrals to generate business
- Achieving monthly sales targets, assigned to me, for various products and services
- Cross sell assets and fee products
- Assisted customers with setting up or closing accounts, completing loan application, and signing up for new services
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service
- Follow various internal guidelines and procedures of the bank
- Ensure customer satisfaction through regular engagement
- Resolve customer queries/issues and facilitate customer service
- Maintain periodic status reports, including daily activity report and calls/follow-ups made
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
Universal Banker
Standard Chartered Bank
06.2020 - 08.2022
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
Bank Teller
Standard Chartered Bank
04.2016 - 06.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Education
Bachelor of Science - Computer Science
Teesside University
Gaborone, Botswana04.2024
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Appointment Scheduling
- Verbal and written communication
- Administrative Skills
- Oral and writing communication
- File Organization
- Office Administration
- Attention to Detail
- Filing
Timeline
Front Desk Receptionist
Red Roof Hotel
04.2023 - 07.2024
Business Development Executive
Standard Chartered Bank
09.2022 - 03.2023
Universal Banker
Standard Chartered Bank
06.2020 - 08.2022
Bank Teller
Standard Chartered Bank
04.2016 - 06.2020
Bachelor of Science - Computer Science
Teesside University
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